HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

POSITION OVERVIEW

The Manager, Sales Operations (MSO) manages support functions essential to sales force productivity. These include sales reporting, sales process optimization, sales training and sales program implementation.

The MSO is responsible for supporting the consistent application of programs and processes to improve overall productivity and effectiveness of the sales organization. Reporting to the Senior Vice President, Energy Services (or eventual Sales Director), the MSO also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported.

JOB RESPONSIBILITIES

Coordinates sales forecasting used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s reporting efforts.
Proactively identifies opportunities for sales process improvement. Works closely with Sales Director, General Managers and sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
Monitors the accuracy and efficient distribution of sales reports essential to the sales organization. Recommends revisions to existing reports or assists in the development of new reporting tools as needed.
Implements enabling technologies to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining data. Works closely with sales management to optimize the effectiveness of HomeServe’s technology investments.
Coordinates training delivery to sales, sales management, and sales support personnel
Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

Accountable for the thorough implementation of sales organization-impacting initiatives.
Supports the efficient allocation of technology, support, and training resources impacting the sales organization.
Accountable for accurate and on-time reporting essential for sales organization effectiveness.

ORGANIZATIONAL ALIGNMENT

Reports to the Senior Vice President, Energy Services
Fosters close, cooperative relationships with peer leaders, sales management, and sales and support personnel.

QUALIFICATIONS

Four year college degree or equivalent in experience
Two years sales management experience in a business-to- consumer sales environment. HVAC or Home Services or sales experience a plus.
Demonstrated proficiency managing analytically rigorous initiatives.
Microsoft Office proficiency
Ability to travel throughout PA, NJ, NY, CT, MA

What We Are Looking for:

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an affirmative action / equal opportunity employer.

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Manager of Sales Operations