About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient's lifelong care journey. That's where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health's Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives.

We're looking for caring and committed teammates to join our mission of helping people see the world. If you're passionate about stopping preventable blindness, we hope you'll apply.

Position Overview

The Chief Revenue Officer (CRO) will be a key member of our executive team, responsible for leading our customer engagement strategies and maintaining exceptional service levels across our major accounts. This role requires a strategic leader who can drive customer success outcomes, influence customer lifetime value, boost satisfaction and retention rates, and spearhead our sales efforts to maximize revenue growth and market penetration, particularly through expansion within existing clients.

Job Type: Full-time

FLSA Status: Exempt

Schedule: Monday to Friday

Remote position with occasional quarterly travel for leadership meetings.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Essential Functions

Develop and maintain strong relationships with key stakeholders at our top enterprise accounts to ensure alignment with their needs and our strategic objectives
Collaborate with the CEO to understand and implement overarching company strategies, adapting them to suit client-specific requirements
Lead the company's sales efforts by setting ambitious targets, crafting effective strategies, and steering the Sales team towards achieving these goals through targeted training and performance monitoring, thereby driving revenue growth and expanding market presence
Oversee the customer success team, ensuring they are fully equipped and motivated to deliver top-tier support and drive client success, including the patient success journey.
Represent the voice of the customer within the executive team, influencing product, marketing, and sales strategies based on customer insights
Collaborate with cross-functional teams to align on customer goals and integrate customer-focused strategies throughout our business processes
Drive initiatives that transform major clients into strong advocates of our company, enhancing brand reputation and facilitating long-term business growth
Serve as a senior point of contact for critical client issues, orchestrating solutions that are timely and effective, ensuring client satisfaction and retention
Analyze client feedback and market trends to recommend improvements or new strategies to the executive team.

Requirements

Education and Experience

Bachelor's degree in Business or a related field
Proven experience as a CRO or in a similar leadership role within the healthcare or tech industry
Experience managing customer relationships with large, complex organizations
Leadership experience, with a focus on team development and organizational growth

Required Skills

Exceptional interpersonal and communication skills, with a track record of building relationships with key stakeholders
Strategic thinker with a strong ability to convert complex plans into executable, client-centric strategies
Strong understanding of digital health markets and customer success principles

Physical Requirements

Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
Prolonged periods of standing, sitting at the desk and working on a computer
Must be able to hear, speak, call and virtually meet

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you'll be a part of that growth!

401(k)

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Employee Wellness Program

Work Environment

Work-from-home, remote environment

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Disclaimer:

This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.

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