Job Description

The role will be accountable for supporting the sales team in developing revenue streams and maximising all business opportunities within trade sales. They will be responsible for creating communications to the wider travel agent audience. Providing travel agent support via our Academy inbox, and supporting the Sales Operations Manager and Senior Executive, Sales Support in creating and delivering the trade engagement strategy for Princess Cruises in line with our company objectives. The strategy includes delivery of market-leading events, ship visits, training, communications and incentives to our Travel Agent Partners, ensuring that it is relevant, on brand and engaging utilising a multi-channel approach across face-to-face, online and print.

Key accountabilities include:

Support the wider Sales Team with agent booking enquiries and development account administration across UK & Ireland.
Own and maintain the Academy inbox providing support for travel agent queries and escalations across UK & Ireland.
Support official communication of commercial campaigns, priorities, brand updates and itinerary deviations to the wider agent audience.
Work collaboratively across all teams within the Princess Team to ensure the successful delivery of the sales team goals and efficient and effective delivery of campaign strategies.
Support the development of the travel agent online training programme, Princess Academy Online, delivering training content and benefits that are relevant and engaging for Travel Agent partners
Ensure content, with correct product and policy information, is always up to date with new courses to be introduced relevant for the wider business objectives
Creating assets and communications utilising numerous channels such as social media, email, trade press and web-based content
Support in the delivery of key travel agent events

This role is classified as CUK10 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.

Requirements: What You Need to Succeed

Successful candidates will possess:

Experience within a sales/marketing/commercial/PR environment
Project/event coordination
Basic understanding of marketing tools, including social media and content management systems
Proven experience of working in a team

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

Experience of working in a sales environment in the travel industry
Knowledge of the cruise industry
Experience using social media management tools, CRM platforms (HTML), and or CMS platforms
Basic experience in design tools such as Canva
Proven experience of working in a team

Why Join Us?

Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being.

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-2025.pdf

Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme

Take the Next Step

Our hiring team values giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

#PCL

#Job Functions: Customer Service; Other; Sales;

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

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