Role: Sales Operations Analyst

Location: Mumbai and Bangalore

Job type: Full time, Permanent (Hybrid)

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day.

As a Sales Operations Analyst, this is what you’ll be doing:

You will work closely with global sales leaders and teams to support the execution of daily sales processes while ensuring alignment with business goals.

You will also play a key role in implementing new tools and processes to enhance productivity and drive continuous improvement across our sales teams.

Role responsibilities

In this exciting role, you’ll be the go-to expert for operational requests from our Global Sales Team, taking ownership of resolving challenges or collaborating with internal stakeholders and cross-functional international teams to deliver solutions that meet the highest standards.

If you’re energised by working with data and thrive on creating impactful process improvements, this role is for you. You’ll have the opportunity to standardise, optimise, and automate central processes, ensuring they are scalable and drive long-term success for our teams.

Key responsibilities include:

Collaborate with project managers, business analysts, CRM administrators, and sales leaders to drive impactful, sales-related projects that make a difference.
Play a key role in territory and quota management, reporting and dashboard creation, troubleshooting, and ensuring seamless day-to-day operations.
Maintain and enhance the accuracy of client data across CRM and other systems, ensuring proper pricing, allocations, and seamless data flow.
Deliver insightful business reporting, complete with actionable recommendations that empower decision-making.
Take the lead in mapping and optimising sales and operational processes to improve efficiency and scalability.
Conduct in-depth market research and client segmentation to uncover opportunities and drive strategy.
Any other duties that fall within the scope and purpose of the role.

Key skills and experience:

A degree, certification, or equivalent practical experience in finance, business, economics, mathematics, or a related field.
Proficiency in MS Excel and familiarity with handling large datasets.
Ability to analyse complex data creatively and effectively, and translate findings into actionable insights, presentations, and recommendations.
Strong organisational skills, along with excellent written and verbal communication abilities.
A willingness to learn and adapt quickly to new tools and technologies.

Preferred qualifications:

Experience with business intelligence tools such as Tableau or Power BI.
Familiarity with SQL and experience working with databases like Snowflake.
Knowledge of Netsuite ERP and HubSpot CRM systems.
Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Experience leveraging data to drive informed recommendations and decisions

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

As standard you will have:

Competitive base salary
Access to an annual bonus scheme (for qualifying roles only)
21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave

14 days holiday for the year 2025
Enhanced maternity and paternity leave
Access to Provident Fund and Pension Fund Scheme
Group Medical Insurance
A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
A focus on welfare which is led by our global wellness team, with mental health first aiders globally
Access to a variety of diversity and inclusion initiatives and groups
Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
Support for volunteering and study leave
Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips
Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

QS Quacquarelli Symonds Jobs

Sales Operations Analyst