Description

Who Is Charlotte?

WE are, that’s who!

Here at We Are Charlotte (WRC) we are disrupting the way that People and Talent capability is delivered for small and mid-sized organisations.

We have created a phenomenal team of talented People people, and partner with small businesses as their embedded People team, or mid-size businesses who need expanded capacity of their People function. We work across a variety of sectors and our work ranges from long-term engagements to strategic project work. It keeps the days at WRC varied, challenging and fun!

We are dedicated to fostering an environment of trust, collaboration, and partnership. Our approach is to partner with our clients with a balance of skill, empathy and fortitude championing for the organisation’s and team’s success. We’re a growing team who love showing up to work each day and continuously push ourselves to strive for greater success on behalf of our clients and each other. We know every company says this, but we are truly proud of the culture we have fostered at WRC so far, and it’s time now to add someone else into the mix!

‘Good people at work’ is our company motto, and if it’s yours too then you’ve come to the right place.

So What’s This All About Then?

Ready to be at the heart of a scaling business? As our Business Operations Lead, you’ll play a key role in driving internal operational efficiency, enhancing experiences for our team and our clients as well as supporting our leaders. You’ll own key internal processes, implement strategies to support our growth, nurture relationships with vendors and clients, and help deliver impactful people initiatives—all while ensuring We Are Charlotte runs smoothly as we scale.

How You’ll Make a Difference in this role?

As the Business Operations Lead you’ll manage day-to-day operations, lead internal projects, organise events, and foster a positive employee experience, making a valuable impact across all areas of our business.

On any given day, you might find yourself:

Overseeing daily operations and streamlining workflows for smooth and efficient processes
Managing internal projects and ensuring they’re delivered on time, within scope, and on budget
Handling administrative tasks and supporting the Senior Leadership Team (SLT)
Managing external stakeholder and vendor relationships, including overseeing contract reviews, and renewals
Identifying solutions to improve operational efficiency by analysing data and providing insights to guide the SLT and business actions
Reviewing HR processes and policies to ensure compliance with best practices
Organising client events to build relationships and enhance WRC’s industry presence
Representing WRC at industry events and conferences to increase visibility and create valuable connections
Leading initiatives to drive employee engagement and foster a positive workplace culture
Coordinating team-building activities and managing onboarding and offboarding processes
Aligning operational and people strategies with business goals while working closely with senior leaders Promoting a collaborative culture by championing the WRC’s values in all interactions clients, vendors and team members

WRC operates in a ‘hybrid’ environment, enjoying a mix of at-home and at-office work.

Our WRC office days are typically Tuesday and Thursday, and we’re located on Collins Street (on the Southern Cross end of the city). Our client offices are located all around Melbourne and Sydney, and many work remotely, so there may be some travel required (although no need to have a car).

A bit about you!

Proven experience in business operations, business administration, or a similar role
Past experience in running HR processes (previous experience in an HR role highly regarded)
Excellent communication skills, both verbal and written
Proficiency in streamlining processes and implementing operational best practices
Experience managing vendor relationships and service agreements
Strong organisational and time management skills
Ability to build relationships and rapport with a wide range of stakeholders
Ability to operate with a high degree of professionalism and confidentiality
Familiarity with software implementation projects and the ability to drive successful system transitions

Why Should You Join Us?

Well … why WOULDN’T you, is the real question. But if you’re still on the fence, this should tip you over:

# LifeOfCharlotte: Go and type this hashtag into LinkedIn, and feel the IMMACULATE vibes of our company culture. We know we’re fun/funny (lol).
Flexi Friday: Friday is the day to wrap up the loose ends at work in the morning, and spend some time focusing on YOU in the afternoon. That might include learning something new, doing something for the soul, or even starting your weekend early (that last one is dependent on your client needs, obvs).
Client Base: we partner with a variety of businesses, across most industries, which is a unique but VERY fun challenge. There’s a lot of potential out there, and it’s an exciting time to get involved with their businesses.
‘Work From Anywhere’: A change of scenery does wonders for the soul, and we get it! At We Are Charlotte, we offer you the chance to work from anywhere for up to two weeks a year as well as the opportunity to work flexibly for all of January too!
Snacks: this one is a no-brainer. But if you love snacks, then you’ll love our office. There is an endless supply of them #yummmmmm

How To Apply

Hit the ‘apply’ button and submit your CV.

Once you’ve submitted your application, we will review it and get back to you as soon as we can to advise whether you have progressed to the next stage of the process or not (interviews, reference checks and probity checks).

We Are Charlotte is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from people of all backgrounds, experiences, and abilities and are dedicated to supporting a workplace where everyone feels valued and respected.

About We Are Charlotte

We are Charlotte is a people, talent and culture specialist.

Embedded within your business, we bring our collective experience to provide a tailored approach across the employee life cycle.

We work with ambition, insight and heart, partnering with those who want to drive strategic growth - and who value the impact that every individual can make.

We don’t see humans as resources. We see people.

We are Charlotte. Good people at work.

We Are Charlotte Jobs

Business Operations Lead