We're looking for a detail-oriented and highly collaborative professional to join our Sales Operations Support Team. This role partners directly with our store teams, finance, and back-office operations to ensure accuracy and compliance across customer transactions. From processing adjustments and supporting sales changes to coordinating with multiple departments, you'll play a vital part in maintaining operational excellence and an exceptional customer experience.

This role will:

Partner with store teams to review and process sales changes, ensuring transactions are accurate and properly documented
Serve as part of a round-robin call queue, providing timely support and guidance to stores on transaction-related questions
Maintain strong working knowledge of finance lenders, credit card systems, and internal policies to assist in complex customer transactions
Manage customer transaction adjustments—including price changes, cancellations, financing updates, exchanges, and allowances—through our secure portal
Coordinate with the Audit Team and Accounting to ensure accurate processing of financial adjustments and credit transactions
Flag and escalate exceptions for management approval when policies require additional review
Communicate with customers via text, phone, and email regarding transaction status updates or to clarify financing or billing questions after a store or call center request has been submitted
Process credit memos for stores, ensuring inventory accuracy and providing updates to the Audit Team as needed
Review and correct sales tickets for issues such as price discrepancies, tax adjustments, or incorrect sales associate information
Collaborate with the Omni Team on escalations, including approvals for higher-dollar transactions or customer allowances
Support stores with daily operations questions when information is not readily available
Perform other duties assigned by the Manager as needed to support overall sales and customer transaction accuracy

Requirements

Strong communication and customer service skills with a positive, solutions-focused attitude
Analytical and problem-solving abilities with high attention to detail
Familiarity with accounting concepts (debits/credits) and multi-step transaction processes
Ability to multi-task, take initiative, and work independently while managing daily tasks efficiently
Reliability, punctuality, and consistent participation in the team call queue

Prior experience in sales operations, transaction support, accounting, or customer service is preferred.

1915 South | Ashley Jobs

Sales Operations Support Specialist