About Armed Forces Benefit Association (AFBA) and 5Star Life

In 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities – rather than the bottom line- drives our business.

We offer a hybrid work schedule which includes 3 days in person and 2 days telework. This position is available in either our Alexandria, VA or Lincoln, NE offices.

About the role:

Be part of a dynamic forward thinking Worksite Group Voluntary Benefits team focused on providing an elevated client experience and comprehensive portfolio of life and supplemental health products striving to deliver total health and wellbeing to employer groups and their employees.

While specifically tasked with the coordination and onboarding of new group life and health insurance groups, the New Business Operations Specialist will be a visible leader to related functional areas and responsible for crafting policy and procedure to help the business unit grow and succeed. An overview of the essential duties are below:

Organize and execute activities with various internal stakeholders for successful intake of new business of supplemental employee benefit insurance programs.
Oversee the collection of the new business paperwork and coordination of internal platform set up for new clients.
Provide guidance and coaching to new business and client concierge team members in need of assistance with day-to-day processing or other task management concerns relating to new clients.
Travel when necessary for team planning meetings or with RMDs and AMs to be present at client or broker meetings related to new account and enrollment opportunities.
Act as external resource for all related group setup, product configuration and initial onboarding activities, coordinating workflows and takeaway items for handling within the team.

What we are seeking:

The ideal candidate is a self-motivated go-getter with a proven track record of exceeding production goals. They possess strong written and oral communication skills, are highly organized, and proficient in Microsoft Office and contact management systems. They excel in customer relations and problem-solving, can effectively connect with various stakeholders, and are comfortable working with multiple onboarding and administrative systems. Additionally, they demonstrate practical, articulate, and creative problem-solving abilities, and can work independently or as part of a team, showcasing leadership qualities.

Benefits we offer:

health insurance (medical, dental, and vision)
flexible spending accounts (medical and dependent care)
401k plan with generous employer match
paid time off
paid holidays (12)
life insurance
short- and long-term disability insurance
employee assistance program
professional development & tuition reimbursement
career growth opportunities
on-site gym and locker rooms (Alexandria, VA office only)
friendly, collaborative culture

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (hr@afba.com). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.

Armed Forces Benefits Assoc. Jobs

New Business Operations Specialist