Sales Operations Manager

Department: SalesLocation: RemoteEmployment Type: Full-time

Why OuterFactor?

At OuterFactor, we redefine the mobile device accessory industry by delivering rugged, high-quality, and cost-effective solutions designed specifically for the needs of our Enterprise customers. Our commitment to innovation, meticulous design, and enterprise-first solutions sets us apart from overpriced and consumer focused competitors, making us a leader in the market. We offer excellent benefits including:

- Paid Maternity and Paternity Leave

- 401K Match

- 4 Weeks PTO

- Comprehensive Benefits Package

Role Summary

The Sales Operations Manager will play a pivotal role in enhancing the efficiency and effectiveness of our sales team. This position involves overseeing and optimizing the entire sales process—from lead generation to order fulfillment—ensuring alignment with company objectives and customer satisfaction. The ideal candidate will have a deep understanding of the quote-to-cash (QTC) process, experience with two-tier distribution systems, and proficiency in managing comprehensive sales and marketing technology stacks. This role will report directly to the CRO.

Key Responsibilities

· Sales Process Management: Develop, standardize, and optimize sales processes to improve efficiency and predictability. This includes managing the sales pipeline and workflow, ensuring all sales activities align with the company's goals.

· Data Analysis and Reporting: Analyze sales data to gain insights into performance trends and areas for improvement. Generate actionable reports that inform strategic decisions and help in setting realistic sales targets and quotas.

· CRM Management: Oversee the maintenance and optimization of the Customer Relationship Management (CRM) system. Ensure data integrity, implement CRM best practices, and train sales staff on effective CRM utilization.

· Sales Forecasting: Provide accurate sales forecasts by analyzing historical sales data and market trends. Collaborate with sales leaders to plan and allocate resources effectively.

· Cross-functional Collaboration: Work closely with marketing, finance, and product teams to align sales strategies with company objectives. Ensure seamless communication and coordination among different departments.

· Performance Tracking and Optimization: Monitor key performance indicators (KPIs) and implement strategies to improve sales efficiency. Use metrics to identify bottlenecks and areas where the sales process can be streamlined.

· Incentive Program Management: Develop and manage sales compensation plans and incentive programs to motivate the sales team. Ensure these programs align with the company's financial goals and drive the desired sales behaviors.

· Sales Tools Implementation: Evaluate and implement sales tools and technologies that improve sales productivity and efficiency. Stay updated with the latest tools and technologies that can benefit the sales team.

· Training and Development: Design and deliver training programs for the sales team to enhance their skills and knowledge. Support the onboarding process for new sales hires, ensuring they have the tools and knowledge needed for success.

Qualifications & Skills

Required:

· Experience: 3-5 years in sales operations, preferably within a B2B environment utilizing a two-tier distribution model.

· Technical Proficiency: Expertise in managing CRM platforms such as Zoho CRM, Salesforce, or HubSpot. Familiarity with sales intelligence tools (e.g., ZoomInfo, LinkedIn Sales Navigator).

· Analytical Skills: Strong capability to analyze complex sales data, identify patterns, generate insights, and make data-driven decisions.

· Project Management: Ability to plan, execute, and oversee projects, ensuring they are completed on time and within budget. This includes managing multiple projects and prioritizing tasks.

· Channel Experience: Understanding of channel sales models and their interaction with direct sales teams.

Preferred:

· ERP Systems: Familiarity with Enterprise Resource Planning systems such as NetSuite.

· Marketing Automation: Knowledge of marketing automation tools (e.g., Marketo, Pardot, or HubSpot Marketing Hub) and their integration with sales processes.

· AI and Automation: Experience integrating AI-driven automation into sales operations to enhance efficiency.

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OuterFactor Jobs

Sales Operations Manager