Are you an experienced sales operations professional looking for a dynamic role in a top-tier real estate team? Jamie Benjamin, one of the Hills District’s most successful agents, is seeking a highly organised and strategic Sales Operations Manager to oversee and enhance the efficiency of his fast-paced team. Jamie has consistently ranked as the #1 agent in North Rocks for the number of sales since 2014 and is renowned for his expertise in auctions, market insights, and delivering exceptional results for clients. His team is one of the highest-performing in the McGrath network, operating with a client-first approach and a strong reputation for excellence.

About the Role:

As the Sales Operations Manager, you will play a pivotal role in ensuring the seamless execution of sales processes, client management, and team coordination. You will oversee daily operations, optimise systems and workflows, and provide strategic support to enhance the team’s performance. Your leadership will directly contribute to the success of the business, ensuring high standards of professionalism, efficiency, and client satisfaction.

Key Responsibilities:

Operational Leadership – Manage and improve sales processes, ensuring maximum efficiency and effectiveness.
Process Optimisation – Identify and implement process improvements to enhance productivity and streamline operations.
Client Experience Management – Oversee client interactions, ensuring consistent, high-quality service and communication.
Sales Administration & Compliance – Manage contracts, listings, marketing campaigns, and ensure all documentation meets legal and company standards.
Technology & Systems Management – Utilise and optimise CRM and other real estate platforms to improve data integrity and operational effectiveness.
KPI Tracking & Reporting – Monitor sales performance, generate reports, and provide insights to drive strategic decisions.
Marketing & Campaign Coordination – Oversee marketing initiatives, ensuring effective property campaigns and brand consistency.

Who You Are:
You have proven experience in sales operations, sales administration, or team management, ideally in real estate or a high-performance sales environment.
You are highly organised, proactive, and thrive in a fast-paced, dynamic setting.
You have exceptional leadership skills and enjoy optimising systems and processes to drive efficiency.
You possess strong problem-solving abilities and can think strategically to improve workflows and team performance.
You have excellent communication and interpersonal skills, with a client-first mindset.
You are proficient in Microsoft Office, CRM platforms, and real estate software (experience with Agentbox or similar is a plus).

What We Offer:
The opportunity to work with a leading real estate agent in the Hills District within the prestigious McGrath network.
A dynamic, high-performance environment where your skills and experience will be valued and developed.
A chance to make a meaningful impact by driving operational excellence and supporting a top-producing sales team.
Competitive salary package, commensurate with experience.
Career growth opportunities within a market-leading brand.

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Sales Operations