Job Title: Sales Operations CRM Lead

Job Location: Atlanta, Georgia

Role Overview:

As a Sales Operations CRM Lead, your focus will be to lead the CRM strategy and governance for the US Sales Operations, ensuring optimization of CRM processes, data integrity, and integration with other company systems. Drive adoption, analytics, and compliance while serving as the US focal point to regional /global CRM teams. Support to develop and administer sales planning and effectiveness plans and processes to increase market share, sales volume, effectiveness and efficiency of the sales function, and enhance sales and marketing standards in line with business needs and objectives, DHL guidelines and policies.

Key Responsibilities:

CRM Strategy & Governance

Develops and maintains a CRM strategy that supports overall business goals.

Sets standards, processes, and governance guidelines for how the CRM is used.
Participates in planning for the CRM roadmap, including upgrades, integrations, and automation opportunities.

System Management & Optimization

Oversees daily CRM operations, system setup, and performance.

Manages updates, new releases, and overall data integrity.
Identifies and implements improvements to workflows, automations, and customer experiences.

Data Management & Insights

Ensures customer data is accurate and consistent across all channels.
Manages dashboards and reports used by sales, marketing, and service teams.
Analyzes CRM data to spot trends, support segmentation, and guide strategic decisions.

Cross-Functional Collaboration

Works closely with Sales, Marketing, Operations, and IT to ensure the CRM meets each team’s needs.
Acts as the main contact for CRM questions, requests, and escalations.
Turns business requirements into technical specifications for system changes or integrations.

Training & User Enablement

Provides training, documentation, and ongoing support for CRM users.
Encourages strong CRM adoption and ensures best practices are followed.
Collects user feedback and incorporates it into future system improvements.

Compliance & Security

Ensures CRM processes follow data privacy, security, and regulatory requirements.
Maintains proper access controls and oversees audit trail practices.

Qualifications:

2+ years of experience in the administration, maintenance of a system/software, Project management, Trainer experience at a Corporation is an advantage
Proficient in using a CRM system and MS Office Products
Ability to monitor and identify current and potential issues that affect CRM systems & processes
Solid Microsoft Excel and PowerPoint skills with the ability to get familiar with new systems – experience with SalesForce and CRM preferred
Strong communicator, flexible, creative and motivated
Excellent attention to detail, prioritization and organizational skills
Excellent English both written and spoken
Ability to drive initiatives individually and at the same time work as part of a team
Data analysis and reporting experience

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

DHL Global Forwarding Jobs

Sales Operations CRM Lead