At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.

Customer Service Representative-Sales Operations
CUSTOMER SERVICE REPRESENTATIVE POSITION OVERVIEW
This is a full-time, on-site position within the Canadian Customer Service Team, performing a variety of supportive and administrative tasks, order entry, quoting, and other duties as needed. The position reports to the Customer Service Manager.
A robust benefit package is included and fully funded by KI, which includes short term disability top up, long term disability, life insurance, critical illness insurance, paid vacation, paid Personal Time Off, and much more.

Order Processing/Customer Service:

Enter and audit both Inter-company and customer orders
Clarify any unclear details regarding customer orders
Scan acknowledgements, PO’s and any other relevant documentation into Metaviewer
Perform quoting, providing accurate costing and margin reports
File any documents associated with customer service
Assist with freight, quoting and enquiries, pre and post shipment

Customer/Sales Representative Support:

Order status updates
Install/Repair & Replace assistance
Forwarding of Detailed Packing Lists
Proof of Delivery upon requests
Coordinate claims of damaged product upon delivery against carriers

Other:

Other tasks and responsibilities as needed

QUALIFICATIONS
Category Requirements
EDUCATION Diploma or Degree in Business Administration or related field preferred
EXPERIENCE

Office experience required
Preferred manufacturing experience/exposure

CERTIFICATIONS/ LICENSES • N/A
KNOWLEDGE/
SKILLS/
ABILITIES

Computer proficiency especially Microsoft Office
Ability to work collaboratively as part of a team
Professional demeanor and attitude
Ability to exercise good judgement
Reliable

WORKING CONDITIONS
Category Requirements
TRAVEL • None
PHYSICAL DEMANDS

Ability to sit up to 80% of time
Ability to climb stairs multiple times daily

WORK
ENVIRONMENT

Office environment (open concept)
This is an on-site position, with work from home not available

Please note this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.

KI is an Equal Opportunity Employer.

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Customer Service Representative-Sales Operations