About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Limber Health, a business unit of Net Health, may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! 

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.  

World-Class Benefits That Reflect Our World-Class Culture. 

Click Here to Learn More!: 

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Job Overview

The VP, Operations is responsible for executing the strategy defined by the business unit and collaborating with the centers of excellence (COEs) to meet the organization’s vision, standards, and priorities. The position is responsible for establishing, analyzing, and monitoring key performance indicators (KPIs) and proactively implementing corrective measures to achieve targets.
RESPONSIBILITIES AND DUTIES
Member of the business unit executive leadership team to develop and drive strategy, policy, corporate strategic initiatives, and financial goals.
Executes and communicates the strategic initiatives and goals defined by the business unit.
Lead, mentor, and motivate a high-performance management team while fostering an accountable environment.
Establish, analyze, and monitor key performance indicators (KPIs) and proactively implement corrective measures to achieve operational targets and deliver exceptional results.
Support (and lead when appropriate) enterprise client implementation initiatives from discovery through deployment, partnering with cross-functional teams to design integration architectures and solution frameworks that meet complex business requirements while ensuring seamless adoption and minimal disruption to client operations.
Serve as the primary operational executive resource for enterprise clients, developing communication strategies and engagement frameworks that build trust, ensure transparency throughout implementation and delivery phases, and foster long-term partnership success.
Own strategic vendor management strategy and execution, including contract negotiation, SLA definition and monitoring, performance evaluation, and relationship governance to optimize cost efficiency and service quality across the vendor ecosystem.
Drive the end-to-end product delivery lifecycle by managing a team of product managers, establishing clear roadmaps and prioritization frameworks, and overseeing internal product and feature rollouts to ensure alignment with strategic business objectives and user needs.
Establish and advance the business intelligence roadmap by identifying critical data needs, prioritizing analytics capabilities, and translating insights into actionable recommendations that drive operational excellence and informed decision-making across the organization.
Design and implement operational process optimization initiatives across business operations, client operations, and product operations, leveraging data-driven methodologies to eliminate inefficiencies, reduce cycle times, and enhance both internal productivity and external client satisfaction.
Manage the quarterly and annual budgeting process and P&L responsibilities.
Provide leadership, coaching, and career development opportunities to staff.
Collaborate with other business units and COEs to carry out the organization's goals and objectives.

Qualifications

Bachelor’s degree in business administration, finance, management, or related degree required; MBA or equivalent graduate degree preferred.
15+ years of professional experience with a diverse background in operations management.
10+ years of direct experience in leadership roles encompassing project management, operations management, product development, customer success, or related fields.
Exceptional communication, negotiation, and interpersonal skills to collaborate with stakeholders at all levels of the organization.
A dynamic, engaging leader with an intuitive, entrepreneurial spirit and a proven track record for fostering collaboration, building consensus, and directing strategic efforts to achieve developmental objectives, drive business growth, and deliver tangible results that align with core organizational and client-focused goals.
Ability to set expectations and respond to questions/concerns in a productive, professional, and timely fashion.
Healthcare technology experience preferred.

Supervisory Responsibilities

This role will manage staff and carry out supervisory responsibilities in accordance with corporate policies and applicable laws. Responsibilities will include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees and addressing complaints and resolving problems.

Communication And Cognitive Abilities

Cooperate with matrixed team members to meet goals or complete tasks.
Must be comfortable working in ambiguous and/or stressful situations.
Must be self-motivated and know when to seek guidance; detail-orientation is necessary.
Flexibility, ability to change priorities quickly, and capacity to manage multiple tasks.
Effective collaborator with proven process improvement skills.
Exceptional organization and time management skills.
Excellent communication and interpersonal skills.
Ability to consistently learn new technologies and apply those concepts to business needs.
Ability to work as part of a geographically dispersed team.
Ability to work independently and as part of a team.
Keep up to date on technological trends, developments & best practices.
Ability to communicate effectively to both technical & non-technical audiences.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. 

Salary Range: $160,000 - $200,000 USD

In addition to base pay, this role may be eligible for incentive compensation based on individual and/or company performance.

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

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