About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

CRM & Contract Lifecycle Superuser
Serve as regional superuser for our CRM system
Educate and train country superusers; participate in monthly community meetings.
Act as escalation point for system/process issues and manage L2/L3 support cases.
Manage CRM user licenses, team roster updates and access creation.
Build dashboards and reports within our CRM system to support country and regional needs.
Lead change‑management to improve end‑user adoption.
Regional Sales Reporting
Deliver high‑quality, accurate and timely sales performance reports and dashboards for countries, sectors, and regional leadership.
Maintain reporting schedules and stakeholder distribution lists.
Produce ad‑hoc analyses for VP Sales Performance and the Chief Customer Officer APAC.
Proactively prepare sales performance updates for regional forums.
Automate reporting wherever possible to improve efficiency.
Regional Pipeline Quality Management
Coach and coordinate pipeline management contacts across countries.
Monitor CRM data quality, escalate non‑compliance, and publish regular performance reporting.
Reconcile renewal losses with P&L data, collaborating with Finance (CFOs).
Support opportunity owners on updates; manually adjust data when needed.
Exchange best practices with global and other regional teams.
Customer Experience Survey (CXM) Management
Coordinate quarterly CXM surveys with country champions.
Identify and share best practices across the region.
Analyse CXM results and provide insights to drive improvements.
Special Projects & Analytics
Independently manage special projects that advance the growth agenda
Build advanced Excel‑based tools when no global solution exists (e.g., performance scoring models).
Stakeholder Collaboration & Coaching
Work closely with Business Developers, Account Managers, Sales Leaders across APAC.
Coach country superusers, contract database administrators, and peers.

Requirements

Technical Skills

Advanced proficiency in MS Excel and PowerPoint.
Experience with PowerBI is a strong advantage.
Familiarity with Salesforce.com (including admin-level capabilities such as dashboard/report building) desired.
In general, high systems literacy across multiple commercial tools/databases.

Analytical & Business Skills

Highly analytical and structured thinking.
Strong attention to detail and data accuracy.
Strong prioritization and time‑management skills.
Ability to deliver insights through clear, persuasive storytelling.

Soft Skills

Strong communicator - able to explain complex subject matters to non experts
Persuasive, persistent, and solution‑oriented mindset.
Resilient and adaptable in fast‑changing environments.
Positive attitude toward challenges and continuous improvement.

DHL Supply Chain Jobs

Senior Analyst, Sales Operations, APAC