About the Role

We are looking for a dynamic Sales Operations Team Lead to join our PharmBIO team at our facility in Elkton, MD. In this role, you will lead a team of customer support (CS)/order-to-cash (OTC) associates as well as support the business by performing the responsibilities of a customer support associate.

This position offers a hybrid work arrangement in the country from which the Associate is employed. Eligibility is dependent on the responsibilities of the role and business needs, and the Associate must agree to comply with Gore’s work arrangement policies.

Pay and Benefits:

$105,000 - $132,000 per year
Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills and abilities.
Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at www.gore.com/careers/benefits

Responsibilities

Team Lead Responsibilities:

Setting clear goals and metrics, and measures progress and productivity and managing weekly “daily” KPI management stand-up meetings with the team.
Ensuring proper resourcing for the CS and OTC teams according to the business needs
Drive functional excellence while actively developing associates and emerging leaders.
Leading by example by demonstrating best practices, fully utilizing existing tools, and developing efficiencies
Effectively handling and solving internal and external problems, escalations, and priority issues in the team

Sales Ops Resposibilities:

Creating and managing quotations, inquiries, proposals and tenders in a timely manner
Creating and managing sales orders from Order Entry through Invoicing
Partnering with sales associates to support the customer
Building strong customer relationships
Handling customer complaints/feedback in a timely and effective manner
Assisting and supporting in Accounts Receivable collections and customer forecast gathering

Required Qualifications

Minimum 3 years of experience in sales operations, including quoting, sales order processing, after-sales resolution (e.g., RMAs), and support of forecasting / S&OP
Demonstrated ability to lead and motivate teams, and manage performance issues
Ability to effectively develop individuals into broader responsibilities
Excellent verbal and written communication skills
Excellent customer relationship management
Ability understand business plans and strategy
Ability to travel up to 5%, occasionally domestic or international 1-2 times per year

What We Offer

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

W.L. Gore & Associates Jobs

Team Lead Sales Operations