About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 2,300+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

Radically Welcoming
Guest-Centered
Lead with Kindness
Curiosity-Driven
Always Improving
Collaborative by Design
Contagious Commitment
One Team

Position Details

Position Type: Part-time, Regular, 20-24 hours/week

Overtime Status: Exempt

Reports To: Manager, Finance & Business Operations

Direct Reports: none

Department: Business Operations

Primary Location: Food Club & Opportunity Hub

Compensation & Benefits: $18.50 - $20 hourly

Summary
The Business Operations Associate plays a critical role in the efficient functioning of the organization by providing support in planning, organizing, and overseeing various finance, facilities and information technology activities. Within accounting and finance, the role will be involved in data entry into our accounting system for revenue and expenses, and a variety of other accounting tasks.

Accounting Responsibilities & Essential Duties

Ensure timely and accurate data entry for accounts payable into accounting software. Process and verify invoices, ensuring proper approvals are secured before payment
Manages the processing of employee expense reports and corporate credit cards, ensuring compliance with organization policies
Assist in the preparation of invoices and reports for external partners
Assist in the processing of employee expense reports and corporate credit cards, ensuring compliance with organization policies
Assist in the preparation of financial reports for internal use, including income statements and cash flow statements, to help management make informed decisions
Maintain organized and accurate financial records and documentation for auditing purposes and compliance
Assist with bi-weekly payroll preparation, ensuring timeliness of timecard submissions and accuracy of hours submitted
Assist in reconciliation between the donor development platform and accounting software in regards to contributions, pledges and sponsorship invoices
Provide support for financial projects, audits and other accounting related tasks as needed

General Administrative Responsibilities & Essential Duties

Support staff with routine technology needs such as email, printers, hardware, and shared drives.
Coordinate with external Information Technology vendor for additional support needs
Responsible for procurement and purchasing of non-food items, such as office supplies and equipment
Support in smooth day-to-day operations of the office, including managing office supplies, and equipment
Schedule internal and external meetings within the Finance and Administration division including preparation of information, booking rooms, setting up virtual logins and audiovisual equipment and providing meeting materials
Collect and organize information for various reports and initiatives
Support with facilities on as needed basis including greeting contractors and service providers
Other duties as assigned

Supervision Received

Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations

Education & Experience

No prior experience required
High School Diploma required; or in place of a degree, equivalent years of experience
Basic conversational Spanish proficiency desired

Qualifications

Technical capabilities sufficient for accounting system use (ex. Database system experience)
Strong attention to detail and task follow-through
Strong sense of urgency and ability to gain insight into the scope of projects
Accounting knowledge and experience preferred, or a willingness to learn
Proven time-management skills and ability to manage multiple tasks and projects at a time
Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
Ability to work effectively in collaboration with diverse groups of people
Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs
A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture
Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships

Physical Requirements

Frequently move about work area
Occasionally use hands/fingers to handle or feel
Occasionally reach with hands and arms
Occasionally ascend/descend (stairs/ladder/etc.)
Occasionally bend, stoop, kneel, crouch, or crawl
Occasionally use eyesight clarity/accuracy or visual perception
Occasionally read and understand written word
Frequently drive a vehicle for work
Frequently operate computer and general office machines
Occasionally ability to push, pull, and lift up to 25 pounds

Other Factors

Access to consistent and reliable transportation
Evening hours occasionally, on an as-needed basis
Weekend hours occasionally, on an as-needed basis

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.

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Business Operations Associate