Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Job Description

Overall purpose of the job:

To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
Support the sales team by maintaining accurate CRM data.
Increasing Customer Experience, Satisfaction and Loyalty

Key responsibilities for this job:

Assist in generating and distributing weekly/monthly sales reports and dashboards.
Monitor key sales metrics and help identify trends, gaps, and opportunities for improvement.
Collaborate with sales reps and managers to streamline processes and improve data quality within the CRM.
Identify bottlenecks in sales processes and help implement solutions that improve speed and accuracy
Manage Sales tools, to provide a uniformed, centralised function on best practices and access management, with associated usage reporting
Support onboarding and training of new sales team members on sales tools and processes.
Run monthly meetings to ensure cadence and KPI's of customer charter is met.
Document standard operating procedures (SOPs) and process flows.
Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

1 year+ experience of working within Sales Operations or a similar role
Good working knowledge of Excel, Word and PowerPoint is essential
Well organised and self-motivated team player
Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
Professional and clear communicator with the ability to build strong relationships with colleagues and customers
A willingness to learn and grow in a fast-paced environment

Our People

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Exponential-e Jobs

Sales Operations Coordinator