Position: Business Operations Manager

Company: Client

Client Location: Northern GTA

Work Location: This is an in-office role. Our client believes in the power of in-person collaboration to foster a strong team culture.

Reports to: General Manager

Supervises: Staff

Has Contact with: Warehouse, management, international HQ & staff

Estimated Start Date: As soon as possible

Job Type: Full Time

Compensation: Competitive

Experience: Bachelor’s degree. Office management and financial/analytical reporting experience supporting an executive team. Strong communication skills and customer service oriented. Experienced in financial management functions. Familiarity with SAP B1 and general IT skills are an asset.

Languages: Fluent in English. French is an asset.

Company Profile

HR Options is recruiting for a long-standing, reputable global company based in Europe. The client is looking for an individual who will not only support business operations in Canada, but who will grow with the company, help build relationships and contribute to a high level of customer satisfaction. The Canadian operations are small, but fit within a global context with headquarters in Europe and an established presence in Canada and the U.S. The Business Operations Manager must be comfortable in a small, “all hands on deck” office environment, and have the ability to balance this with established HQ strategies and procedures.

Position Summary

The Business Operations Manager will report directly to the General Manager (GM)and will play a critical role in running the business. This individual must be an all-rounder with excellent office management, financial/analytics, communication and leadership skills. They must also be curious to learn about the company and product,flexible and be someone who will take initiative to ensure the office runs smoothly when the GM is not on site, acting as an intermediary between staff and their responsibilities. The role will encompass a wide range of duties, and requires someone who isn’t afraid to roll up their sleeves and pitch in where help is needed. They must be hands-on and ready to support staff and management with all business needs, including administrative and supervisory tasks. The successful candidate will be transparent with their workload, open to regular discussion and feedback, goal setting, and follow through where needed, in addition to knowing when to delegate. The role requires effective communication with European HQ and an understanding of how to work across cultural boundaries. This position is an in-office position.

The Business Operations Manager will:

Work in tandem with the General Manager to fulfill strategic objectives
Oversee day-to-day office activities, overseeing all correspondence by email and phone.
Ensure that the office has the adequate and suitable resources to complete its activities (e.g. supplies and equipment).
Be responsible for office organization and administration, including but not limited to managing file systems and databases, organizing meetings and company events, ensuring health and safety and other policies are up to date, etc.
Supporting the processing of invoices and collecting payments when needed.
Stepping in for colleagues when they are on leave or vacation.
Managing the maintenance of common areas such as front reception and the training center.
Respond to customer, partner and headquarter inquiries, providing timely and informative follow-up as a result of becoming knowledgeable of the company’s products and services.
Manage and maintain relationships, mainly with suppliers, landlords, service providers (mobile phone, etc.) and headquarters, effectively handling any problems in a professional and resourceful manner.
Attend meetings with senior management and act as a liaison between Canada and headquarters, keeping all stakeholders informed regularly via updates and reporting.
Motivate and be a resource for staff, providing company updates and supporting sales, the warehouse and marketing with any internal requests and time-sensitive tasks.
Carrying out daily, recurring, and ad hoc financial management tasks as required by management.
Supporting sales with statistics and reports.
Identify and assess gaps in office operations and implement missing procedures and processes.
Assess staffing requirements and provide recommendations to management.
Perform other job duties as assigned by management.

Education/Experience:

University degree is preferred
Proven hands-on experience as business/office manager or relevant role
Highly self-motivated, positive presence, ability to work independently
Excellent organizational and leadership skills
Outstanding communication and interpersonal abilities
Excellent knowledge of MS Office (particularly Excel), databases and information systems
IT skills such as SAP B1 knowledge is an asset
High level of organizational skills

Job Type: Full-time

Pay: $80,000.00-$150,000.00 per year

Work Location: In person

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Business Operations Manager