The Opportunity:

We are looking for a highly experienced and strategic Manager of Sales Operations to join our dynamic Shopping team. This role is for a seasoned professional to make a significant impact by architecting our sales operations.

This role is for a high-impact individual contributor, taking full ownership of the systems, processes, and analytics that empower our sales team.

The ideal candidate is a proactive, strategic thinker who can transform complex data into actionable team strategies and is an expert at building scalable systems.

Key Responsibilities:

Process, Systems, and Data Management

Analyze and re-engineer the end-to-end sales and post-sale process to eliminate friction, drive efficiency, and create a seamless experience for our partners.
Architect and manage the sales technology stack, leading the evaluation and implementation of new tools to provide a competitive edge.
Ensure full end-to-end understanding of data flow between both proprietary and 3rd party systems including nuances and intricacies in order to identify efficiencies
Own the strategic direction of our CRM (Salesforce), ensuring data integrity and optimizing workflows to support the entire sales and account management lifecycle.
Implement mechanisms for productivity and activity tracking across media planning, sales and account management teams.

Advanced Analytics & Performance Management

Develop and maintain executive-level dashboards on key sales and account performance metrics, translating data into strategic recommendations including account tiering and scoring methodologies.
Collaborate with Sales and Finance on sales forecasting, pipeline analysis, and quota-setting processes, ensuring operational rigor.
Own pipeline hygiene, including accuracy of the sales pipeline data, analyzing aged opportunities and pipeline velocity.
Analyze high-level performance trends to inform decisions around account assignment and operational changes and refinements to the team's playbook.
Work with the finance team to develop the execution and go-forward strategy for placement yield optimization based on analysis.
Work collaboratively with Finance and HR to create and optimize compensation plans
Sales enablement and onboarding
Lead the onboarding operations for all new team members, ensuring training, processes, and documentation is continually kept up to date
Lead enablement strategy for new process implementation or system integrations

Cross-Functional Partnership

Act as a key strategic partner to Sales, Finance, Marketing, and Product leaders, driving alignment and ensuring the successful execution of company-wide initiatives.

Job Qualifications:

Bachelor’s degree in Business, Finance, or a related field.
4+ years of progressive experience in Sales Operations, Revenue Operations, or a similar strategic role.
Expert-level knowledge of Salesforce (Salesforce Admin certification is a strong plus).
Superior analytical and problem-solving skills, with mastery of Microsoft Excel or Google Sheets and deep experience with data visualization tools (e.g., Tableau).
A proven track record of designing and implementing successful, large-scale sales processes and strategies.
Exceptional communication and presentation skills, with a demonstrated ability to influence senior executives and motivate a team.
A highly autonomous and proactive work ethic, with the ability to drive projects from conception to completion in a fast-paced environment.
Deep experience in digital media, e-commerce, or affiliate marketing is strongly preferred.

About Ziff Davis Shopping

Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run VoucherCodes, one of the leading discount code brands in the UK.

About Ziff Davis

Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.

Our Benefits

Ziff Davis Shopping offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.

We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.

At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis Shopping is the place for you.

Compensation Range

Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $90,000 to $110,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.

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Manager, Sales Operations