University of Scranton
Business Applications Analyst

Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia
Title IX Coordinator
Office of Institutional Compliance & Title IX
Institute of Molecular Biology & Medicine, Suite 315
elizabeth.garcia2@scranton.edu
(570) 941-6645
https://www.scranton.edu/compliance-titleix/

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The Universitys mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.

Department
Information Technology

Job Purpose:

The Business Applications Analyst is a key liaison between university customers and IT support departments. The role involves assisting customers in utilizing the university's ERP system, Ellucian Banner, as well as third-party software tools and custom-written applications. The position also involves creating functional specifications, leading software-based solutions implementation, and preparing user and system documentation, including test plans. Additionally, the Business Applications Analyst is responsible for providing user support for Ellucian Banner, along with analyzing and interpreting data to provide insights into the university's operations. They work closely with various departments to identify areas of improvement and develop strategies to optimize performance.

This is an on-campus position located in Scranton, Pennsylvania. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Essential Duties:

This role reviews business processes, defines problems, and specifies functional requirements for university customers such as academic departments, administrative departments, and university committees/working groups. It also documents the requirements that clearly define the customers project

- Serve as support or backup support person to other Enterprise Application Services staff- Collaborate with others to assist in the analysis of potential solutions and designs of recommended solutions for existing enterprise software application(s), new software application(s), custom developed application(s), or purchasing 3rd party software application(s), along with assisting in the enhancement of procedural processes and workflows

Collaborate with university customers, business applications analysts, developers, and other stakeholders to assist in the creation, modification, documentation, and testing of APIs for the universitys applications
Illustrate and document enterprise application interactions with internal and external systems, including configurations and customizations
Troubleshoot and resolve application issues by seeking vendor and/or university IT department support
Manage updates, patches, and upgrades for applications, including scheduling upgrades in test and production environments, testing new versions, and providing advance information to affected users

- Maintain and update test plans and scripts to include new features and test related applications and interfaces- Follow the standard emergency and downtime notification policies and procedures for the University and its divisions

Stay abreast of new or changed features and functions within the enterprise applications, including the addition and configuration of the new features or functions
Adhere to Security Standards, including HIPAA and FERPA

- Adhere to university standard policies and procedures, including IT security and change management policies and procedures-
Guide university customers on using enterprise systems and applications to improve operational efficiency, meet strategic needs, and solve business problems

Create detailed functional requirements for screen, report, and user interface design for development and issue resolution
Ensure software is designed and developed to meet the specific needs of the business and its customers, consult with potential vendors to discuss the requirements, and verify that the package(s) selected will meet customer needs
To ensure successful project outcomes, conduct regular reviews with university customers and Enterprise Application Services manager. Define schedules, resources, and identify obstacles. Follow-up with application developers to verify custom software meets requirements
Assess software upgrades, updates, enhancements, and new application installations. Conduct testing of new applications, major revisions, or upgrades to existing applications. Document and troubleshoot application performance and software support issues

Additional Skills Required:

Proficient in using Office 365 suite
Collaborate with auditors to review system access, function, security, etc.
Ability to analyze, organize and report data/information for multiple audiences/purposes
Excellent written and oral communication skills
Excellent listening and interpersonal skills
Ability to document project scope using university business terminology
Efficiently collect non-technical user requirements via observation, interviews, surveys, and document reviews.
Maintain current skills through professional development
Engage in appropriate professional development to ensure skills remain current
Stay up to date on continuous process improvement trends and application functionality.
Familiarity with formal project management practices
Ability to evaluate vendor software packages
Ability to construct a Request for Proposal for vendor software packages
Customer-service oriented with technical and user-friendly communication skills.
Ability to lead investigation into application issues and products
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment
Knowledge of application/data privacy practices and laws (HIPAA and FERPA preferred)
Ability to work evening and weekend hours as required
The ability to uphold human dignity and respect by recognizing each persons worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
Must be able to respect, support and contribute to the Universitys Catholic and Jesuit mission

Minimum Education Requirements:

Bachelors degree in computing sciences, information systems or related experience is required

Preferred Education:

Minimum Job Experience Requirements:

Minimum of four (4) years combined experience in business process analysis, functional requirements determination, project management, vendor management, software design and development, and data management

Preferred Qualifications:

Experience in higher education, along with the following preferred experience and/or skills
Experience with creating, troubleshooting, and optimizing SQL queries incorporating joins, subqueries, and aggregations
Experience with Microsoft Power Automate and Power Apps
Experience with Ellucian Banner and the following modules: Student, Financial Aid, Admissions and Document Management
Familiarity with Ellucian Experience, Slate, D2L/BrightSpace, or other Learning management systems (LMS)

Years of Experience: 4
University Classification: Professional
FLSA Classification: Exempt
Schedule/Work Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required.
Full Time/Part Time: Full-Time
Annual Schedule: 12

Special Instructions to Applicants:

Posting Number: S0968P
Open Date: 08/28/2025
Close Date: 09/11/2025
Open Until Filled: No

To apply, visit https://universityofscrantonjobs.com/postings/8241

University of Scranton Jobs

Business Applications Analyst