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Job Description

Position Location: Boston, Massachusetts and surrounding area ideal. U.S. Eastern Time zone a must.

Department: Sales Operations

Reports to: Executive Director, Global Sales Operations

Position Summary

The Senior Manager, Global Commercial Systems at Evident Scientific is a key business leader responsible for driving the strategy, design, optimization, and adoption of Evident’s global commercial technology ecosystem—including Salesforce (SFDC), CPQ and other customer-facing systems.

This role acts as the primary business owner of these platforms and serves as the strategic bridge between Sales Operations, Commercial Teams, Finance, and IT.

This leader will develop and manage the global roadmap for commercial systems, ensure process and data alignment across regions, and champion continuous improvement initiatives that enhance sales productivity, operational efficiency, and customer engagement across Evident Scientific’s global footprint.

Job Duties

Commercial Systems Strategy & Roadmap
Define and maintain the global commercial systems roadmap for Evident Scientific.
Translate commercial, sales, and marketing strategies into scalable system capabilities.
Partner with IT on feasibility and delivery.
Platform Ownership (SFDC, CPQ)
Serve as the business owner for SFDC and CPQ.
Drive design supporting lead management, pipeline management, quoting, and workflows.
Business Process Design & Optimization
Lead end-to-end commercial process design across regions.
Identify inefficiencies and drive solutions.
Stay current with industry’s best practices and technologies and propose technical solutions to continuously improve sales team’s productivity.
Analytics, Insights & Reporting
Define reporting requirements with Sales Ops analytics team.
Coordinate with regional teams to deploy critical dashboard/reporting.
Change Management & Adoption
Lead global change management for system releases.
Partner with regional teams for training and communication.
Identify regional CRM experts and/or super-users, build and leverage a global expert community.
Cross-Functional Collaboration and Manage Change Request
Liaison between Sales Operations and IT.
Collaborate with Commercial, Finance, and IT leaders.

Required

Job Requirements

Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
7+ years of experience in Sales Operations, SFDC/CPQ management, or Commercial Systems.
Strong functional experience with Salesforce, Marketing Cloud, and CPQ (business ownership or admin-level understanding).
Proven experience in process design, commercial workflows, and change management.
Ability to translate business requirements into scalable system solutions.
Analytical mindset with a data-driven approach to decision-making.
Excellent cross-functional communication and stakeholder management skills.

Preferred

Experience in life sciences, medical devices, or scientific instrumentation industries.
Salesforce certifications (Admin, Consultant, CPQ) preferred.
Experience working in global matrixed organizations.
Management of direct reports.

Key Competencies

Strategic systems thinking
Process optimization
Cross-functional leadership
Change management
Data-driven decision making

125k-170k salary range plus 15% annual bonus target

Evident Scientific MIS, Inc. is an equal opportunity employer.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, parental and adoption leave, so you can be ready for where life can take you.

For over 100 years as Olympus, we set the industry standard for optical precision in microscopy, helping the world see what was once out of view. Today, as Evident, we continue to help scientists, physicians, and engineers illuminate the unseen with advanced imaging solutions that combine renowned optics with cutting-edge digital innovation.

Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods from essential brightfield and darkfield microscopy to advanced fluorescence, 4D analysis, and digital pathology. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and manufacturing analysis.

Whether advancing new therapies, ensuring product integrity, or exploring the unknown, Evident is defining a new era of discovery with easy-to-use tools that help unlock hidden answers and empower exciting new breakthroughs.

Evident is headquartered in Tokyo and supported by R&D and manufacturing centers in Japan, the United States, Germany, and China, with operations and dedicated sales and service centers around the world. For more information, visit EvidentScientific.com.

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Senior Manager, Global Commercial Systems (CRM - Salesforce, CPQ Strategy/Operations) (Evident MIS)