MDC Associates ("MDC") is a full-service CRO dedicated to supporting innovators and entrepreneurs bringing In Vitro Diagnostics (IVD) and Medical Devices to market that impact the lives of millions of patients around the world. Initially founded to provide Regulatory and Quality guidance, we identified a need for highly skilled Clinical Affairs, Clinical Operations, and Data Management services and built our CRO to best ensure our client's success. We're proud of our 35+ year track record providing guidance and resources that have helped to deliver next-generation advances in microbiology, clinical chemistry, infectious disease and companion diagnostics (CDx) that contribute to a healthier world.

We are seeking a Business Operations Manager. This key commercial team member serves as the key point of connection between business development and MDC’s service teams to develop budget and timeline proposals tailored to our clients’ needs. This position requires exceptional attention to detail, timeliness and collaborative approach in order to effectively deliver.

Primary Responsibilities

Build rapport with Business Development, Project Management, Finance, Regulatory, Clinical, and Quality teams at MDC.
Ability to translate inputs from client meetings into tailored budget estimates, statements of work, letters of engagement, and general services agreements.
Ability to utilize and improve upon templated budget calculators to build client estimates.
Drive delivery of requests for proposals (RFPs) in conjunction with MDC’s internal teams.
Work with Business Development and Service teams to develop proposals and deliver them to prospective client.
Familiarity with MDC’s service capabilities, especially execution of clinical services projects.
Successfully transition closed deals to project teams to ensure a seamless client experience.
Ensure records in the company’s CRM are kept current at all times.
Perform other duties as company expands and the needs of the organization change.

Qualifications

Bachelor's degree required; biology, chemistry, clinical or science related discipline preferred.
Master’s degree or higher in science related discipline and/or MBA preferred.

Requirements

2+ years’ experience developing detailed proposals for clients.
Ability to improve upon given templates and gain alignment across teams.
Preferred: experience in consulting services and/or manufacturing within in vitro diagnostics, medical devices, and/or pharmaceuticals.
Positive team-player with strong desire to "win".
Must be a team player with the ability to engage and influence cross-functional team members.
Be curious and have a growth mindset! Proactively seek to learn about our clients, the markets they serve, and from our subject matter experts.
Ability to interpret request for proposals, understand and manage proposal development for clients.
Ability to multi-task and prioritize work to meet business goals.
Understanding of pricing models and strategies, including gross margins.
Strong communication and presentation skills.
Ability to quickly understand MDC’s approach and culture.
Excellent organizational and prioritization skills with the ability to manage multiple tasks and meet deadlines while working independently. Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
Excellent oral and written communication skills and project management capabilities.
Mastery of MS Office Suite (Outlook, Teams, Word, Powerpoint, Excel), Google Meetup and Zoom.
Preferred: Experience with contractual terms and conditions.
Preferred: Experience utilizing CRM systems.
Preferred: Understanding of IVD product development and stage-gate process, familiarity with U.S. FDA, IVDR, UKCA and/or Health Canada IVD guidelines, clinical trial management, and experience using quality management systems.

Pay

Base Salary: $125,000-135,000
Performance Bonus: $10,000-15,000
Equity: Employee Stock Options.

Location and Travel

Position can be located in-office (Beverly, MA), hybrid or remote
Up to 10% US and international travel. Reasons for travel may include, but are not limited to:
- Client site visits
- Medical and scientific conferences
- Company offsites
- Vendor / Partner meetings
- Scheduled time in corporate office for team meetings, as requested.

Benefits

Medical, Dental, and Vision Insurance.
Health Reimbursement Account (HRA)
Flexible Spending (FSA) / Dependent Care Accounts (DCA)
Short and Long-Term Disability
Group Term Life Insurance
401(k) with Safe Harbor Match
Unlimited PTO
13 Paid Holidays

Equal Opportunity Employer
MDC is an Equal Opportunity Employer committed to a diverse workforce. MDC will not discriminate against any worker or job applicant based on race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, or membership in any other category protected under law.

We invite you to apply if you have an interest in learning more about MDC and joining our mission to provide diagnostic innovators with the exceptional support and personalized solutions they need to make our world a healthier place.

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Business Operations Manager