Deal Desk / Pricing Analyst (Telecom)

📍 Houston or Dallas, TX (Hybrid)

About the Role

A growing Texas-based telecommunications provider is seeking a Deal Desk / Pricing Analyst to support Sales with complex pricing, custom quotes, and deal analysis. This role sits within a newly formed Customer Experience organization and plays a key role in improving how pricing and quoting processes operate across the business.

This is not a customer support or CX strategy role. The position focuses on pricing execution, sales support, and process improvement in a telecom environment.

Key Responsibilities

Pricing & Quoting (Primary Focus):

Prepare and support custom quotes and re-quotes for new deals and renewals
Partner closely with Sales on deal structure, pricing strategy, and approvals
Coordinate pricing inputs and approvals across Engineering, Construction, Operations, and Finance
Validate pricing assumptions and ensure accuracy prior to release
Manage quote requests through CRM and ticket-based workflows

Analysis & Reporting:

Analyze pricing data, quote volume, turnaround time, and win/loss trends
Support reporting and data analysis to improve pricing effectiveness
Assist with customer-facing materials such as QBRs and pricing summaries

Process Improvement & Projects:

Identify inefficiencies in pricing and quoting workflows and recommend improvements
Support initiatives to scale a centralized quote desk function
Assist projects that increase customer self-quoting adoption
Identify recurring pricing or process issues and recommend corrective actions

Environment & Products

Fiber / telecom services provider
Pricing primarily for Ethernet and Internet services, with some exposure to Wave and Dark Fiber
Mix of wholesale and enterprise customers
Many quotes require construction review, route validation, and cross-functional approvals

Required:

Experience in pricing, quoting, deal desk, or sales operations
Strong analytical skills and comfort working with Excel and data
Experience partnering closely with Sales on pricing support
Ability to work independently in a project-based, evolving environment
Strong attention to detail and follow-through

Preferred:

Telecom, fiber, utilities, energy, logistics, or other complex pricing environments
Experience with CRM systems and quoting tools (CPQ or similar)
Background in process improvement or operations

This role is not intended for:

CX strategy-only profiles
Customer support or call center management
Marketing-focused CX roles without pricing experience

Location & Schedule

Hybrid: primarily remote with occasional in-office meetings
Houston or Dallas preferred
Flexibility to attend team or company meetings as needed

Compensation & Process

$68,000–$82,500 base salary (limited flexibility for strong candidates)
Individual contributor role
Two-round interview process; first round virtual
Start date flexible

Why This Role

This is a high-impact opportunity within a new and growing team where the right candidate can influence pricing processes, improve deal execution, and grow alongside an evolving organization.

NextGen | GTA: A Kelly Telecom Company Jobs

Deal Desk / Pricing Analyst (Telecom)