Head of Business Operations (Biz Ops)

Location: Asheville, NC (hybrid or remote)

Compensation range: $80,000-$110,000 base + bonuses + benefits

Serve Freight is a high-growth freight brokerage on a mission to become one of the most customer–service–driven brokerages by 2035. We are transitioning from foundational stability to strategic growth with ambitious financial targets by the end of 2026. Over the next decade, our aim is to break into the top freight brokerages in the industry by differentiating through service-first excellence and then expanding into niche logistics offerings.

As Head of Business Operations (Biz Ops), you will be responsible for designing, implementing, and scaling the processes that enable Serve Freight to achieve its growth milestones. You will act as a cross-functional problem solver: parachuting into sales, operations, finance, HR, or marketing as needed to resolve bottlenecks, establish sustainable workflows, and align execution with strategy. You will partner directly with the CEO, Chief of Staff, and department leaders to drive organizational clarity, performance, and growth.

This is a remote-friendly role, with preference to candidates within commutable distance of Asheville, NC.

Responsibilities:

Strategic Operations: Develop and implement scalable SOPs and workflows across sales, operations, finance, HR, and marketing.
Cross-Functional Projects: Jump into high-priority problem areas, diagnose root causes, and implement solutions that restore accountability and momentum.
Leadership Alignment: Partner with the CEO and CoS to optimize leadership bandwidth, implement OKRs, and ensure priorities align with Serve Freight’s long-term financial and cultural goals.
Analytics & Reporting: Define KPIs, build dashboards, and establish review rhythms that track and drive company-wide performance.
Organizational Development: Support role clarity, team accountability, and servant-leadership practices to create a healthy, high-performing culture.
Continuous Improvement: Identify systemic gaps, propose creative solutions, and implement self-sustaining processes.
Training & Enablement: Teach leaders how to run effective meetings, manage with data, and lead through accountability.

In the first week, expect to:

Onboard and integrate into Serve Freight.
Learn Serve Freight’s history, culture, mission, and long-term revenue targets.
Shadow teams across sales, account management, operations, and finance to map current workflows.
Begin reviewing OKRs, pipelines, and current systems for tracking execution.

In the first month, expect to:

Undergo in-depth training and mentorship with the CEO and CoS.
Build a clear picture of Serve Freight’s operational strengths and weaknesses across departments.
Deliver quick wins by streamlining one or two high-friction processes.
Establish initial OKRs for operations tied to company goals.
Create reporting cadences for CEO/leadership visibility on KPIs.

In the first three months, expect to:

Take ownership of high-impact cross-functional projects, such as refining the account management process, sales workflows, or financial reporting.
Build and begin implementing repeatable SOPs and playbooks for priority processes.
Partner with leadership to clarify roles and decision-making structures, removing bottlenecks.
Begin facilitating quarterly reviews, ensuring strategy translates into execution.

In the first six months, expect to:

Deliver measurable impact through process improvements that increase efficiency, consistency, and client satisfaction.
Scale repeatable operations frameworks across multiple departments.
Train leaders on how to manage meetings, projects, and KPIs effectively.
Partner with the CoS to embed sustainable OKR-driven operating rhythms into Serve Freight’s DNA.
Contribute to company-wide growth discussions, providing operational insights that shape strategy.

In the first year, expect to:

Successfully complete multiple cross-functional operations projects that elevate Serve Freight’s scalability and financial performance.
Establish the Business Operations function as a trusted, go-to growth engine for solving the company’s toughest challenges.
Build a foundation of sustainable systems and empowered leaders who can operate effectively without constant intervention.
Serve as a strategic partner to the CEO and CoS, directly enabling Serve Freight’s march toward its $20M+ topline target and Top 100 brokerage goal.

Requirements:

2-4 years of experience in business operations, consulting, or cross-functional leadership in high-growth companies, ideally in logistics, transportation, or B2B services.
2-4 years of experience leading complex, cross-functional projects with measurable outcomes.
2-4 years of experience in startups is required.
Strong analytical skills: process design, KPI/OKR development, and data-driven decision-making.
Ability to thrive in ambiguous, fast-paced environments, creating clarity and order from complexity.
Servant-leadership orientation: empowers others while holding teams accountable.
Excellent communication and facilitation skills, capable of leading high-stakes conversations across all levels.
Startup-ready: resilient, proactive, decisive, and humble.
Remote-ready, with a long-term preference for North Carolina.

Serve Freight Jobs

Head of Business Operations (Biz Ops)