Berkshire Hathaway Homestate Companies, Workers Compensation Division, has a need for an IT Business Systems Analyst 2 to serve as a bridge between IT and business units, analyzing business needs and translating them into actionable technical solutions. This role involves managing and enhancing various business systems to support efficient processes, improve productivity, and align IT solutions with organizational goals.

This resource will become a systems experts, offering the advantage of efficiency gain and optimization through advisement on functional and non-functional testing and support for workflow and requirements with end users.

Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status.

ESSENTIAL RESPONSIBILITIES

BUSINESS REQUIREMENTS GATHERING

Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability.

SYSTEM ANALYSIS & DESIGN

Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
Develop and document functional specifications, system design requirements, and workflow diagrams.
Work with IT teams to ensure that system designs meet business requirements and technical standards.

PROJECT IMPLEMENTATION

Support project planning by developing timelines, defining project scope, and estimating resources.
Collaborate with project managers, developers, and other team members during the implementation phase.
Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.

STAKEHOLDER COMMUNICATION & SUPPORT

Act as a liaison between IT teams and business units, ensuring clear communication and understanding of
system requirements and constraints.
Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.

DATA MANAGEMENT & REPORTING

Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
Develop and maintain reports and dashboards that support business decision-making.

CONTINUOUS IMPROVEMENT

Stay updated on industry trends, best practices, and emerging technologies.
Proactively identify opportunities for process improvement and lead initiatives to optimize.

QUALITY ASSURANCE & UAT LEADERSHIP

Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.

PRODUCT LAUNCH & POST-LAUNCH SUPPORT

Coordinate product releases, working closely with release management, DevOps, and support teams.
Monitor and track the performance of product features post-launch and implement necessary improvements.
Provide post-release support to address technical issues and feedback from users and stakeholders.

RISK & COMPLIANCE

Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

REQUIRED QUALIFICATIONS

Education: Bachelor's degree in Information Technology, Business, or related field.
Experience: Minimum of 3 years of experience as a Business Systems Analyst or similar role. Experience with low code platforms and experience with SQL and data visualization tools highly preferred. Experience with microservices architecture, containerization (e.g., Docker, Kubernetes), and modern cloud-native applications. Hands-on experience with tools like Git, Jenkins, or containerization.
Certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe certifications.

SKILLS NEEDED

Strong knowledge of automation tools, monitoring, and logging platforms.
Proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana).
Analytical Thinking: Strong root cause analysis skills. Ability to understand complex business needs and translate them into technical solutions.
Strong understanding of business processes and ERP/CRM systems.
Communication Skills: Proficient in conveying technical information to non-technical stakeholders and vice versa.
Project Management: Skilled in planning, organizing, and managing resources to bring about successful project completion.
Adaptability: Open to learning and adapting to new systems, technologies, and business
Ability to work independently but in a collaborative manner.
Work with cross-function teams.

WHAT WE OFFER

Work Life Balance
Work From Home Program (up to 2 days per week upon eligibility)
Modern Office Setting
On-Site Fitness Facility
Onsite Parking Provided
Paid Time Off
Paid Holidays
Retirements Savings Match
Group Health Insurance (Medical, Dental, and Vision)
Life and AD&D Insurance
Long Term Disability Insurance
Accident and Critical Illness Insurance
Flexible Savings Accounts
Paid Community Volunteer Day
Employee Assistance Program
Tuition Reimbursement Program
Employee Referral Program
Diversity, Equity and Inclusion Program

ABOUT US

With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.

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