Full-time or part-time opportunities. We’re looking for friendly, observant, and service-oriented individuals to join our Guest Services team at the Front Desk to create exceptional first impressions for visitors to Ghost Ranch.

Welcome guests at the Front Desk with a friendly, helpful, and professional demeanor
Provide accurate information about overnight stays, tours, and daily activities
Check guests in and out using our property management system (OPERA), including collecting credit card information and maintaining accurate records
Respond to queries and requests by phone and email; direct inquiries to appropriate departments as needed
Use multiple operating systems including our property management system OPERA to assist with reservations and guest services
Maintain a clean, organized, and welcoming front desk area

Qualifications

Positive, outgoing, and helpful attitude
Strong customer service skills, with the ability to stay calm and professional under pressure
Excellent verbal communication and interpersonal skills
Keen observational and problem-solving abilities to anticipate guest needs
Detail-oriented with high standards for accuracy and efficiency
Able to quickly learn and work across multiple computer platforms, including point of sale systems, property management systems, Microsoft Office, and Google Workspace
Reliable and flexible in response to Ghost Ranch’s operational needs
Able to stand and work at a computer for extended periods
Able to work primarily indoors (80%) with some outdoor responsibilities (20%)

Ghost Ranch welcomes more than 20,000 day visitors and approximately 5,000 overnight guests each year. As a Guest Services Associate, you’ll be a key point of contact for our guests greeting them warmly, answering questions, assisting with check-in and check-out, and coordinating with other departments to ensure a smooth and welcoming experience.

Position Details

Year-round positions available, either Full-time (40 hours/wk) or Part-time (24 hrs/wk)
Includes weekends and occasional holidays
Non-exempt (hourly) at $18/hour
Part-time employees receive paid holidays, annual leave, and sick leave, as well as lunch and various discounts on Ghost Ranch Offerings. Full-time employees are eligible for additional benefits such as medical insurance, retirement saving plan, and student loan repayment.

Job Types: Full-time, Part-time

Work Location: In person

Ghost Ranch Education and Retreat Center Jobs

Front Desk/Guest Services Associate (1 yr experience)