Why We Exist and What We Do:

At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

About the Role:

Dr. Squatch is looking for a Sales Operations Associate to join the Retail Strategy team and support the rapid growth of our Retail business. This role will report to the Sales Strategy & Operations Manager.

This is a full-time, hybrid role with company benefits, based in Marina Del Rey, CA, that requires 3-4 days per week at Dr. Squatch HQ.

The anticipated base compensation range for this role will be $70,000 to $80,000. Compensation will be commensurate with the candidate's experience and local market rates.

What You'll Do:

Sales Operations & Replenishment
- Monitor retailer and distributor inventory levels (DC + store where applicable) to ensure optimal in-stock health; proactively surface issues and risks.
- Manage and track retailer POs, including PO maintenance, PO changes, cancellations, and resolving any discrepancies.
- Partner with demand planning and sales to maintain accurate S&OP inputs, including promo plans, door counts, price changes, and major demand drivers.
- Provide inventory visibility to sales leadership (what’s on order, what shipped, projected coverage, and logic behind any changes).
- Support annual and seasonal promo planning: maintain promo calendars, track execution windows, confirm SKU participation, and communicate expected uplifts.
Forecasting & S&OP Support
- Monitor weeks of supply (WOS) for base business and display activity; provide inputs for demand adjustments tied to promotional windows and merchandising events.
- Maintain S&OP inputs related to sales assumptions, retailer changes, and supply chain constraints.
- Communicate inventory, velocity shifts, and ordering changes from retailers to demand planning in real time.
Sales Analytics & Performance Reporting
- Pull and analyze POS sales and inventory data to identify trends, risks, and opportunities.
- Provide weekly tracking for key accounts (in-stock %, sales trends, supply constraints, replenishment gaps, forecast variance).
- Conduct ad hoc analysis to support sales storytelling, including performance explanations and root-cause analysis.
- Support retail sales team with fact-based insights ahead of buyer meetings.
Cross-Functional Communication & Issue Resolution
- Serve as a day-to-day operations partner to Sales, Demand Planning, Supply Chain, and Finance.
- Communicate major changes in inventory, pricing, door counts, velocity, and retailer ordering behavior.
- Work with supply chain to support MABD/OTIF and Supplier Quality Excellence compliance.
- Address retailer issues (receivables, deductions, delivery delays) by gathering documentation and coordinating resolution.
Relationship Management
- Partner directly with counterpart contacts at key retailers (e.g., Walmart replenishment manager).
- Build strong internal and external relationships to ensure seamless execution across sales and supply chain.
Item Setup & Product Maintenance
- Own end-to-end item setup and maintenance across retailer portals (Item 360, Supplier One, etc.).
- Manage Walmart.com PDP setup for new items (baseline content).
- Ensure timely setup of new items, transitions, and delists, capturing correct specs, UPCs, dimensions, and pricing.
- Coordinate with sales and marketing on new product launches, including velocity assumptions and item readiness.

About You:

Bachelor’s degree in Business, Supply Chain, Analytics, or related field.
0–2+ years of experience in sales operations, supply chain, retail operations, CPG, or an analytical commercial role.
Strong analytical skills with proficiency in Excel/Sheets (pivot tables, basic modeling)
Understanding of demand planning, replenishment, MABD/OTIF, or S&OP processes.
Familiarity with CPG metrics: POS, in-stock %, WOS, forecast variance, item setup requirements.
Experience pulling and interpreting data to form actionable insights.
Excellent verbal and written communication skills; able to synthesize data into clear direction.
High attention to detail with strong organizational skills.
Comfortable working cross-functionally in a fast-paced environment with shifting priorities.
Ability to build relationships with retailer counterparts and cross-functional partners.
Interest in developing a career in sales or sales operations (this role provides strong visibility to sales leadership).

Who We Are:

Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!

For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.

For Information regarding Data Privacy, please review https://privacy.drsquatch.com/.

Unsolicited Resume Policy. Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ’s Talent Acquisition team is responsible for all candidate presentations to our hiring managers.

To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ’s resume database will be considered property of Dr. Squatch.

DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

DRSQ’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.

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Sales Operations Associate