Overview
We are seeking a dynamic and strategic Operations Manager to lead our team and drive business growth. The ideal candidate will possess strong leadership skills and a comprehensive understanding of sales, marketing, and customer service within a technology-driven environment. This role offers an exciting opportunity to oversee operational functions, develop new business opportunities, and enhance client relationships to ensure the company's continued success.

Duties and Responsibilities

Marketing & Brand Presence

Manage the update of the company’s Facebook page and other social media channels.
Support Google business listings and maintain an updated and accurate online presence.
Contribute to consistent branding initiatives across digital and print materials.
Assist with promotional activities to raise awareness of the company and its products.

Customer Service & Sales Coordination

Take and process customer orders efficiently and accurately.
Create and send invoices; generate and distribute account statements.
Act as primary contact for customer inquiries, particularly during peak and fulfillment periods.
Ensure professional, timely, and responsive communication with all customers.
Coordinate closely with sales, production, and delivery teams to ensure accurate and timely order fulfillment.

Human Resources

Introduce and train employees on the company handbook, policies, and procedures.
Supervise, mentor, and support direct reports, fostering a positive workplace culture.
Conduct performance conversations, provide constructive feedback, and ensure alignment with company values and goals.
Integrate Occupational Health & Safety (OHS) and food safety requirements into onboarding and ongoing training.

Occupational Health & Safety and Compliance

Monitor compliance with all Occupational Health & Safety (OHS) and Farm Safety Policy standards.
Conduct and document regular workplace and hazard assessments.
Deliver safety training, toolbox talks, and emergency preparedness sessions.
Maintain records of incidents, training activities, and safety communications.
Promote a farm-wide culture of safety, accountability, and care.

IT & Cybersecurity

Establish and maintain IT and cybersecurity protocols to meet minimum standards required by funders (e.g., IRAP).
Set up and manage antivirus protection across all computers.
Configure and oversee separate Wi-Fi networks for administration, greenhouse equipment, employees, and contractors to ensure security and reliability.
Monitor IT systems and implement improvements to safeguard data and operations.

Production

Support farm tasks including seeding, irrigation, crop care, harvesting, post-harvest handling, processing and packaging, as needed.
Farm tasks as needed such as snow removal, property maintenance.

Education, Skills, and Experience

Experience in sales and marketing an asset
Post-secondary education in sales, marketing, administration
Demonstrated initiative, maturity, and a proactive, solutions-oriented mindset
Familiarity with order systems such as QuickBooks Online, and experience processing orders, invoices, and payments
Comfortable with spreadsheets and digital tools
Excellent recordkeeping, organization, and attention to detail
Strong verbal and written communication skills, including professionalism in customer and team interactions
Ability to interpret and implement standards related to food safety, traceability, and occupational health and safety
Experience working with diverse teams, including seasonal or multilingual staff
Comfortable representing the farm with partners, customers, or regulators when needed

Working Conditions

On-site office work and in greenhouse, field, and pack house environments as needed
Exposure to all weather conditions and exposure to pests
Fast-paced environment with shifting priorities during harvest and sales cycles
Regular computer and administrative work as part of daily responsibilities

Physical Requirements

Ability to lift 40–50 lbs regularly
Frequent bending, standing, kneeling, and lifting
Comfortable working outdoors and in high-activity settings.

Job Types: Full-time, Permanent

Pay: $48,000.00 per year

Work Location: In person

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