Description

Global Healing is seeking a Sales Operations Lead to support and scale our wholesale business. This role is designed for a highly organized, detail-oriented operator who thrives behind the scenes ensuring that sales activity translates into clean execution, happy customers, and smooth internal coordination.

This is not a sales role. While you’ll interact directly with wholesale customers, your primary responsibility is operational excellence. Making sure orders, contracts, systems, and communication are handled accurately and proactively so the sales team can focus on growth and relationships.

You will work closely with our Retail Channel Manager, Fulfillment, Quality Control, and Finance teams to ensure every wholesale account experience is seamless from onboarding through delivery.

Responsibilities

Own the day-to-day operational management of wholesale accounts, including onboarding, account setup, and ongoing support
Convert Purchase Orders into accurate invoices and ensure contract terms, pricing, and agreements are adhered to
Manage inbound wholesale inquiries via Zendesk (Ticketing System), ensuring timely, professional, and thorough responses
Coordinate closely with Fulfillment and Quality Control to ensure accurate domestic and international order execution
Maintain accurate customer, order, and communication records across Zendesk, QuickBooks, and Zoey
Provide Fulfillment with all necessary shipping and documentation details
Proactively reach out to wholesale customers to ensure satisfaction and resolve issues before they escalate
Support product launches by ensuring accounts receive correct information, materials, and samples
Assist with upselling, cross-selling, and sample requests from an operational support standpoint
Participate in team meetings and represent the wholesale team at select marketing events and conferences (occasionally weekends)
Act as a key internal liaison, ensuring alignment between Sales, Operations, and Finance

What Success Looks Like

Orders flow smoothly with minimal errors or follow-up
Wholesale customers feel supported, informed, and confident working with Global Healing
Sales commitments are executed cleanly and on time
Internal teams experience clarity, not friction, when working with wholesale accounts
Systems are clean, organized, and reliable

Requirements

In-office position
Experience in sales operations, customer operations, account support, or wholesale account management
Strong written, phone, and in-person communication skills
Highly organized with excellent attention to detail and follow-through
Comfortable working across multiple systems and managing operational workflows
Customer-oriented with the ability to adapt to different account needs and priorities
Proactive mindset with a willingness to learn and take ownership
Ability to work independently while collaborating effectively with cross-functional teams
Familiarity with the natural health or wellness industry is a plus
Alignment with and enthusiasm for healthy living and Global Healing’s mission
Key Personal Qualities
Accurate, dependable, and organized
Calm, responsive, and solutions-focused
Takes pride in doing things correctly the first time
Enjoys supporting teams and improving processes
Professional, positive, and service-minded

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Sales Operations Lead