Overview
Element has an opportunity for a Business Operations Manager at our Rancho Dominguez facility. This is a key operational support role that is responsible for establishing and driving exceptional customer experience. This position serves as the primary point of contact for key customers and oversees service delivery ensuring timeliness and accuracy while leveraging data-driven insights to improve performance.

Salary: $115,000 - $150,000/year (Depending of Experience)

Duties

•Serve as main point of contact for key customers, ensuring timely resolution of issues, maintaining proactive communication, and facilitating effective coordination among customers, internal teams, and leadership

Develop and execute comprehensive customer experience strategies aimed at enhancing customer satisfaction, strengthening relationships and driving continuous improvement based on customer feedback and service performance trends
Analyze, interpret, and clearly communicate operational and customer service data, providing insightful recommendations that guide decision-making and operational adjustments
Manage timelines, deliverables, and stakeholder communications, ensuring consistent transparency, alignment, and effective execution of key programs and projects
Collaborate effectively with cross-functional teams including Sales to consult with customers on testing solutions, alternative approaches, identify upselling opportunities, and deliver expert guidance based on the organization’s capabilities and service offerings
Lead customer-focused initiatives and operational improvement programs, ensuring they support strategic business objectives, enhance the customer experience, and strengthen operational efficiency
Ensure excellence across all customer-facing processes, while providing mentoring and guidance to team members on best practices for customer engagement, communication, and operational excellence

Qualifications

5+ years of experience in business operations, customer service, or program management roles within a high-volume, customer-facing environment
Bachelor’s degree in Business Administration, Operations Management, or a related field preferred; equivalent experience will be considered
Strong problem-solving skills, with the ability to interpret data, identify trends, and influence operational efficiency and service outcomes
Demonstrated ability to collaborate effectively across teams, build strong working relationships, and influence without authority to drive results
Exceptional professionalism, communication, and interpersonal skills, with a calm, solutions-oriented approach to resolving issues
Proven ability to manage multiple priorities and deliver consistent results in a fast-paced, operational setting
A commitment to maintaining a positive, focused work environment while prioritizing accountability, teamwork, and customer experience excellence

Work Environment & Safety Requirements

This position is based in a laboratory and aerospace testing facility environment and will work in close proximity to testing operations, technical teams, and customer-facing service areas, and is expected to comply with all site-specific safety and regulatory requirements.

Required to wear personal protective equipment (PPE) as appropriate for the work area, which may include safety glasses, hearing protection, protective footwear, lab coats, or other protective gear
Exposure to a laboratory and aerospace testing environment, including specialized equipment, mechanical systems, and elevated noise levels
Ability to safely lift, carry, and move materials or equipment weighing up to 20 pounds
Regular standing, walking, and sitting, with movement between office, laboratory, and operational areas throughout the workday
Adherence to all Element safety policies, procedures, and training requirements to maintain a safe and compliant work environment

Pay: $115,000.00 - $150,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

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Aerospace Business Operations Manager