Who We Are

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Director, Sales Operations (Community Engagement) leads the Outreach Engagement (SDR) and Member Engagement functions, providing strategic direction, operational rigor, and performance accountability across the sales organization. This role partners closely with Sales leadership to scale systems, processes, and analytics that drive conversion, efficiency, and sustainable growth. The Director oversees manager-level leaders, owns sales operations governance, and ensures the organization is enabled with clear workflows, accurate data, and actionable insights.

Primary Responsibilities

Lead the Outreach Engagement (SDR) and Member Engagement functions through manager-level leaders, ensuring alignment to sales goals and performance expectations.
Establish, monitor, and govern standardized KPIs across Community Engagement teams to drive accountability and consistent performance.
Own and continuously refine sales processes, including lead management, engagement workflows, and conversion pathways, ensuring speed, accuracy, and compliance.
Provide strategic oversight of CRM governance and optimization (Salesforce), ensuring data integrity, adoption, and effective integration with cross-functional systems.
Translate sales and engagement data into actionable insights through dashboards, reporting, and performance analysis to inform decision-making.
Partner cross-functionally with Sales, Marketing, Operations, and Compliance to align engagement strategies with organizational priorities and regulatory requirements.
Lead enterprise-level sales operations initiatives, including enablement, training frameworks, process improvement, and scalable system design.

This position is remote. Travel may be required for periodic in-office leadership meetings, business reviews, or conferences. Estimated annual travel is 15–20%.

What You Bring To The Table

Qualifications:

7+ years of progressive experience in sales operations, sales management, or related leadership roles (healthcare industry experience preferred).
Proven success leading multi-layered teams through manager-level leaders.
Demonstrated ability to design and scale sales processes, KPIs, and governance structures.
Advanced experience with CRM administration and sales analytics (Salesforce required; Power BI and Excel proficiency preferred).
Strong analytical, organizational, and problem-solving skills with a data-driven mindset.
Excellent leadership, communication, and cross-functional influence skills.

Skills:

Data-driven decision making and performance management
CRM governance and sales analytics expertise
Cross-functional collaboration and stakeholder influence
Leadership, coaching, and team development
Process design, optimization, and scalability
Adaptability and problem-solving in fast-paced environments

What We Bring To The Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

By Email: info@dcba.lacounty.gov
By Web: https://dcba.lacounty.gov/contact-us/
By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:: $133,078 USD - $160,534 USD

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Director, Sales Operations