Summary

The Senior Business Operations Manager is responsible for overseeing the execution and evolution of operational support functions that drive organizational growth and compliance. This role leads and integrates Contracts Management (Government and Commercial), Pricing Strategy, Business Development Support, and regulatory compliance under AbilityOne and RESPECT. This position will manage day-to-day operations, build cross-functional alignment, and ensure a high-performing, scalable team that enables strategic focus at the senior leader and executive level within the organization.

Reporting directly to the Vice President of Business Development, this role ensures that the organization’s growth and internal service delivery are underpinned by strong controls, clear accountability, and a culture of compliance.

Essential Duties And Responsibilities

Strategic Leadership & Execution
Drive the execution of cross-functional business initiatives in support of growth, compliance, and performance excellence in the key areas of pricing, contracts management, and program compliance functions.
Serve as a thought partner to executive leadership on systems, process improvements, and resource planning.
Represent the VP of Business Development in enterprise-wide initiatives and operational planning efforts.

Contracts Management
Oversee full lifecycle management of all organizational contracts and agreements, including federal, state, municipal, and commercial service agreements, including but not limited to NDAs, MOUs, subcontracts, and partner agreements.
Supervise the Contracts Management team responsible for the day-to-day administration, renewals, and compliance monitoring.
Provide oversight and risk management for the full lifecycle of commercial and federal contracts and partner agreements.
Lead policy development for review processes and contract compliance.
Serve as initial escalation point for negotiation, legal review, and contract dispute resolution, and senior-most reviewer of all contractual terms, proposals, and compliance frameworks before executive signature.
Develop and ensure appropriate structure and processes are in place to support a strong contracts management process with organizational compliance.

Pricing & Financial Support
Lead the pricing strategy development and cost modeling for assigned Government proposals and renewals. Manage a centralized pricing repository and approval process across the organization.
Collaborate with Finance and Operational leaders to ensure pricing aligns with organizational goals and accounting best practices.
Lead budget development, execution, and financial tracking and reporting in support of the VP of Business Development.
Review and approval authority at authorized levels for departmental requisitions, invoices, and adjustments in support of the VP of Business Development to ensure timely and appropriate fiscal accountability.

Regulatory Compliance – AbilityOne & RESPECT Programs
Serve as the organization’s lead for all matters related to AbilityOne and RESPECT compliance, including direct labor ratio monitoring, product/service eligibility, operational alignment with NPA requirements, and Procurement List tracking.
Act as the primary liaison for Program compliance audits.
Lead internal readiness reviews to ensure enterprise-wide compliance.
Ensure the organization’s activities comply with AbilityOne and RESPECT regulations and policies.

Business Development & Opportunity Support
Provide analytical, contractual, and pricing support to Business Development opportunities.
Manage intake and execution of proposals, teaming agreements, and customer data analysis.
Coordinate opportunity development and seamlessly manage the handoff of opportunities post-capture from the business development team to the operational team.
All other duties assigned.

Goodwill Industries of South Florida Jobs

Senior Business Operations Manager