Storm Smart is one of the largest manufacturers of storm protection products in the America’s. We have an extensive list of accomplishments, including being recognized by Inc. Magazine as one of North America's fastest-growing privately held corporations.

Since our start in 1996, we have helped over 100,000 homeowners increase the value of their property by making their homes safer from storms and more energy efficient. We continue revolutionizing the storm protection industry powered by the most talented people with an unwavering drive to be the best.

Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

We Also Offer The Following

Competitive Pay
Health, Dental and Vision
Company-paid Group Life Insurance
Paid Time Off
Holiday Pay
Generous 401(k) plan that includes a 4% employer match.
Tuition reimbursement
Company-paid Short Term Disability Plan
Critical illness, Hospital Indemnity, and Accident plans
Volunteer Time Off
Parental Leave

At Storm Smart, our success depends on people, productivity, and procedures.

The Showroom & Sales Operations Coordinator plays a critical role in delivering an exceptional customer experience while supporting Storm Smart’s Sales, Installation, and Service operations. As the first point of contact in the showroom, this position puts customers first by creating a welcoming, informative, and professional environment for every visitor.

This role delivers results by converting walk-in, phone, and internet inquiries into scheduled sales appointments, maintaining accurate CRM activity, and supporting the sales pipeline through quality-check calls and follow-up coordination. The Showroom & Sales Operations Coordinator owns accountability for accurate documentation, payment processing, and cross-department communication while acting with integrity in every customer interaction and transaction.

Through strong organization, proactive follow-up, and dependable execution, this role also leads with care by supporting Installation and Service teams, ensuring customers, technicians, and sales representatives are aligned, informed, and set up for success.

Key Responsibilities & Duties

Put Customers First | Showroom & Customer Experience

Approaches, greets, and assists every customer who enters the showroom with professionalism and care.
Creates a positive, knowledgeable, and welcoming first impression of Storm Smart.
Provides guidance on product options, brochures, and samples to support customer education and appointment setting.
Ensures showroom displays, materials, and products are current, organized, and professionally presented.
Maintains cleanliness, organization, and overall showroom appearance.
Completes daily activity reports to track showroom visitors and customer interactions.

Deliver Results | Lead Development & Sales Operations

Conducts daily lead development activities, converting walk-in, phone, and internet leads into scheduled appointments.
Schedules and manages appointments using Salesforce, Chili Piper, calendars, and lead conversion tools.
Meets daily in-person and outbound call activity expectations to support sales performance.
Assists Sales Representatives with sales presentation materials and administrative preparation.
Collects and processes customer payments accurately through the approved mobile application.

Own Accountability | CRM Management & Quality Assurance

Places quality-check calls following sales appointments to ensure customer satisfaction and engagement.
Maintains accurate and timely Salesforce CRM updates, including pre-call status, appointment outcomes, reschedules, cancellations, and quote-stage follow-ups.
Creates follow-up actions for quoted appointments and re-engages customers in quote status.
Monitors weekly appointment and activity reports, following up to ensure data accuracy and pipeline integrity.

Lead with Care | Installation & Service Support

Responds professionally to incoming service calls and customer needs.
Creates, tracks, dispatches, and closes service tickets using Acumatica and Microsoft Office tools.
Coordinates closely with Installation and Service teams to ensure timely communication and job completion.
Monitors technician assignments and follows up consistently, including within 24 hours of scheduling.
Supports Installation operations through permit coordination, material delivery support, contract filing, and organized documentation.

Act with Integrity | Administrative & Operational Excellence

Maintains accurate, organized, and compliant documentation across sales, service, and installation functions.
Performs clerical functions including scanning, copying, and filing of service and sales documents.
Handles customer payments, service tickets, and customer information with professionalism, confidentiality, and honesty.
Supports special projects and operational initiatives, as assigned.

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed represent the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Storm Smart Jobs

Showroom and Sales Operations Coordinator