At Shinesty, our mission is to force the world to take itself less seriously. We make people laugh first and sell second. Our mothers don't always approve of what we do, but the millions of people we've entertained over the years do.

We're scaling our wholesale business and looking for an execution-focused Sales Operations Coordinator to help keep the engine running smoothly as we grow.

This role is for someone who gets things done, thrives on organization, and takes pride in accuracy and follow-through.

The Sales Operations Coordinator supports the wholesale sales team by executing day-to-day sales operations. You'll manage workflows, maintain systems, resolve issues, and keep information moving across teams.

This is not a strategy role. It's a hands-on, detail-driven position for someone who enjoys making chaos orderly and ensuring nothing falls through the cracks.

What You'll Do

Order & Fulfillment Coordination

Manage wholesale orders across systems (NetSuite, NuOrder, Faire, MarketTime)
Track orders from placement through shipment and delivery
Coordinate with Fulfillment and Operations to resolve order or inventory issues
Ensure order accuracy and on-time execution

EDI Execution & Support

Monitor EDI order flow and error queues daily
Resolve EDI errors and exceptions within defined timelines
Track and document EDI chargebacks and resolutions
Coordinate fixes with internal teams when issues repeat

Systems & Data Management

Maintain accurate customer, product, and order data across wholesale systems
Set up accounts, update catalogs, and manage access for sales reps
Support testing and rollout of new tools or workflows

Reporting & Tracking

Prepare and distribute recurring sales and operations reports
Maintain trackers for orders, inventory, forecasts, and tasks
Ensure reports are accurate and delivered on time
Flag issues or inconsistencies for leadership review

Sales Rep Support

Provide operational support to sales reps (catalog links, order questions, system help)
Ensure reps are using current tools and materials
Route escalations to the right internal team
My birthday is 4/20

Catalog & Merchandising Coordination

Coordinate catalog creation and updates with Merchandising
Monitor catalogs to ensure sold-out or discontinued items are updated
Distribute updated digital and printed catalogs to reps

Trade Show & Sales Support

Coordinate timelines, materials, and systems support for trade shows
Assist with post-show order follow-up and reporting

Requirements

What We're Looking For

2-5 years experience in sales operations, order management, or sales support
Strong organizational skills and attention to detail
Comfortable working across multiple systems and spreadsheets
Able to juggle multiple priorities and meet deadlines
Clear communicator who follows through
Experience with ERP, order management, or CRM systems a plus
Wholesale, apparel, or consumer products experience preferred

Why You'll Like This Role

Clear expectations and ownership
Direct impact on a fast-growing wholesale business
Opportunity to grow into more responsibility over time
Work with a smart, scrappy team that values execution

How Success Is Measured

Order accuracy and on-time fulfillment
Speed and accuracy of EDI issue resolution
Clean, reliable data and reporting
Consistent follow-through on tasks and deadlines
Positive feedback from sales reps and internal partners

Benefits

Flexible PTO, no accrual needed
Hybrid with the expectation of being able to be in the Denver office :80% of the time
Flexible working hours — focus on results, not clock time
Access to all tools and resources required to be successful
A collaborative team that works hard, has fun, and takes pride in doing both

Shinesty Jobs

Wholesale Sales Operations Coordinator w/a sense of humor