About the Company

Geely Auto Europe · Frankfurt, Germany (On-site)

About the Role

We are looking for an experienced After-Sales Operations Manager for our automotive Geely After Sales operations in Germany. The ideal candidate will have a strong background in customer service, spare parts management and service excellence within the automotive industry. You will report to the Head of After-Sales Germany.

Responsibilities

Building a strong service network to ensure flawless customer experience for future Geely customers.
Coordinate with legal and channel teams to finalize after-sales agreements with new service partners/dealers.
Conduct regular regional dealer visits, host meetings and workshops, and review partners after-sales business plan.
Monitor and secure the network achievement of annual service targets.
Lead (new) service toward continuous service quality improvement.
Oversee the development, execution, and review of the after-sales projects in the network.
Manage customer satisfaction (CSI), support complaint resolution, and handle goodwill authorization.
Work closely with parts supply chain to improve spare parts availability and delivery.
Coordinate with technical team and monitor timely technical/ service campaign execution in the network.
Introduce and deploy Geely after-sales IT systems (e.g. GODP, LMS, TIS) to dealerships/ service stores.

Qualifications

Proven (>5 years) experience in after sales role in a large Automotive organization (ideally Importer or NSC).
Experience in fast moving organisation.
Fluent in German and English. Chinese language skills is an asset.

Required Skills

Strong negotiation and interpersonal skills.
Hands-on, pragmatic, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.

Preferred Skills

Experience in fast moving organisation.

Pay range and compensation package

Competitive remuneration package.

Equal Opportunity Statement

A fast-paced dynamic environment in a successful international organization. International exposure with the chance to adapt locally and make a difference. Growth potential.

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