We are looking for someone who thrives in structure, loves checklists, and takes pride in closing every loop.

This role is 100% on-site in Hollywood, FL. Local candidates only. No remote. Salary: $46,000–$58,000 + 401(k) matching and paid time off.

Role Summary

The Sales Operations Coordinator owns the full lead-to-sample execution engine for marketing-generated leads. This is an execution-critical role. Speed, precision, and follow-through directly impact revenue.

If leads stall, you fix it. If follow-up slips, you catch it. Nothing gets dropped.

Success is measured by response time, qualification accuracy, sample conversion, and consistent closed-loop communication.

Core Responsibilities

Lead Management & Qualification

Respond to 100% of inbound leads within 48 hours
Qualify all inquiries against strict criteria
Disqualify quickly and clearly when criteria are not met
Own all lead communication, including approvals and rejections

Sample Execution

Coordinate sample requests end-to-end
Ensure samples are shipped within 72 hours of qualification
Track all samples in CRM with dates, status, and ownership
Ensure no sample is shipped without proper qualification

Follow-Up & Conversion

Conduct follow-up within 7 days of sample delivery
Drive samples toward measurable outcomes:
Product feedback
Conversation
Distributor price quote
Coordinate demos with outside sales when needed
Own communication even when sales is involved

CRM & Reporting

Maintain clean, accurate CRM records
Capture feedback, objections, and next steps
Provide weekly activity reports, including:
Leads received
Leads qualified
Samples shipped
Follow-ups completed
Conversations and quotes generated

Required Skills & Profile

Comfortable speaking with chefs, F&B directors, and operators
Highly organized, process-driven
Strong written and verbal communication skills
CRM-savvy (Zoho or similar)
Able to manage multiple leads without dropping follow-up
Able to clearly communicate approvals or rejections and close the loop without leaving leads unanswered

What This Role Is NOT

Not a cold-calling SDR role
Not a high-volume sales role
Not a passive order-taking role

This role exists to accelerate momentum and convert interest into revenue.

Reporting Line

Reports to: Marketing
Works closely with: Marketing, Outside Sales, Operations

Company Description

Donna Italia USA delivers innovative, turnkey pizza solutions designed to enhance customer satisfaction and drive revenue with minimal complexity or expenses. Through its unique plug-and-bake [pizza + oven] system, Donna Italia enables effortless preparation of authentic Italian pizzas in just 3 minutes. Customers receive a complimentary professional stone oven when they subscribe to monthly pizza plans, ensuring flexibility and affordability. Crafted in Italy using the finest ingredients without preservatives or additives, Donna Italia pizzas deliver superior quality and flavor. Currently operational in 13 countries, Donna Italia serves various foodservice businesses, including hotels, restaurants, bars, and entertainment venues, providing ease and authenticity to operations.

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