Role: Head of Revenue Operations
Location: Kings Hill, West Malling / London
Reporting to: Chief Commercial Officer
Salary: Up to £80,000 DOE

About the Role

We’re looking for a strategic, data‑driven Head of Revenue Operations to build and run the engine that powers our commercial performance. This is a pivotal leadership role responsible for ensuring our revenue machine runs efficiently, predictably and profitably across the full customer lifecycle:

Marketing Sales Client Success Service Delivery Renewal

You’ll shape how we acquire, convert, retain and expand customers across three key audiences:

New Customers – Direct
New Customers – via Partners
Existing Customers (including cross‑sell)

If you thrive on turning insight into action, eliminating friction, and building scalable processes that drive growth, this is your opportunity to make a major impact.

What You’ll Be Responsible For

Planning & forecasting

Partner with FP&A, Marketing, Sales and Service Delivery to build accurate renewal and new‑business forecasts by channel and segment.
Support modelling of capacity requirements and advise on headcount, quota and pipeline coverage.
Align forecasting cadence across all commercial teams.

Systems & data

Own our customer systems ecosystem (HubSpot, Amtivo Connect and customer interactions with NetSuite).
Ensure systems are integrated, automated and maintain a single customer view.
Build automation that improves conversion, retention and cross‑sell throughout the lifecycle.
Champion data hygiene and reporting discipline.

Process design & optimisation

Own the end‑to‑end customer experience from first marketing touch to certification, renewal or withdrawal.

Define and document revenue‑generating processes, including:

Lead qualification and routing
Closed‑won to onboarding
Renewal and expansion triggers (usage, satisfaction, tenure)
Identify and remove friction points (e.g., slow onboarding, pre‑renewal churn)
Ensure efficient delivery scheduling to maximise utilisation and gross margin
Drive consistent process adoption and lead change management across teams

Reporting & insight

Build dashboards, reports and automated workflows that enhance commercial efficiency.

Partner with FP&A to track the metrics that drive profitable growth, including:

Lead

sale conversion rates
Customer progression and success metrics
Delivery utilisation and margin
Renewal and expansion rates
CAC payback and LTV: CAC
Provide actionable insights on revenue performance, pipeline health, conversion and campaign effectiveness

People & alignment

Work closely with leaders across the business to align goals, KPIs and customer engagement strategies
Ensure incentives across teams support revenue growth and margin‑enhancing behaviour

Key Metrics You’ll Influence

New Business: MQL SAL

win rate, CAC
Activation: % live within X days, % certified within contract period
Delivery: Gross margin %, utilisation
Retention: Logo retention, NRR/GRR
Expansion: % of accounts expanding, average uplift
Efficiency: ARR per FTE, CAC payback, forecast accuracy

What You’ll Bring

Proven success in a senior Revenue Operations or similar role, ideally in a B2B services environment.
Strong CRM expertise (HubSpot preferred), ideally across multi‑brand or international structures.
Excellent analytical skills with the ability to turn data into strategic and tactical recommendations.
Demonstrated experience in process optimisation and cross‑functional collaboration.
Familiarity with forecasting models, commercial reporting and performance metrics.
Strong communication and stakeholder‑influencing skills.

Who You Are

A data‑driven strategic thinker with a process‑first mindset.
A problem‑solver who thrives in fast‑paced, evolving environments.
Collaborative, proactive and able to engage stakeholders at all levels.
Resilient, adaptable and committed to continuous improvement and operational excellence.

How to Apply

If you’re ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience to recruitment@amtivo.com. We look forward to hearing from you!

Please note: Amtivo does not accept unsolicited CVs from external agencies. All recruitment is managed by our internal Talent Team.

At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.

Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.

Due to the high volume of applications we receive, we are not always able to provide individual feedback. We aim to contact applicants within 14 days if selected for an interview.

Amtivo Group Jobs

Head of Revenue Operations