Summary

The Senior Manager, Business Operations and Clinic Communications plays a critical role in driving operational excellence, supporting field execution, and scaling clinical infrastructure across the Options Medical Weight Loss network. This leader will oversee a portfolio of responsibilities including process improvement, technical project management, and the execution of clinical communications. With a cross-functional mindset and a bias for action, the Senior Manager enables effective coordination across departments ensuring our clinics are equipped to deliver high-quality care and consistent patient experiences. This role reports to the Chief Operations Officer with a dotted line of accountability to Clinical Leadership.

Essential Job Functions

Lead process optimization initiatives to ensure clinic workflows are scalable, efficient, and aligned with compliance standards.
Partner with field leadership and support departments to streamline SOPs and improve clinic performance metrics.
Lead process optimization initiatives to ensure clinic workflows are scalable, efficient, and aligned with compliance standards.
Manage the execution of clinical communication in alignment with the Clinical Communication RACI.
Coordinate with Medical Leadership, Clinical Quality, and Marketing to ensure care-related updates are accurate, compliant, and deployed through the right channels.
Maintain documentation standards and project tracking for care team-facing communications.
Partner with IT to translate operational needs into technical requirements and coordinate across stakeholders for execution.
Evaluate and implement operational systems and automation tools that support front- and back-of-clinic functions in partnership with IT.
Evaluate and implement dashboards and performance monitoring tools to provide field visibility into operational KPIs in partnership with IT and cross-functional CST partners.
Inventory and supply availability
Clinic workflow efficiency
Procurement trends and cost optimization
Communication execution timelines and compliance
Collaborate with senior leadership to align on operational goals, making strategic recommendations, and providing support for departmental objectives leveraging data to drive informed decisions.
Act as an operational liaison between Field Teams, IT, Clinical, Inventory, Finance, and Business Operations.
Represent the operational voice in cross-functional initiatives impacting care delivery and technology.

Competencies

Operational execution and system thinking
Strong project management skills
Leadership and team development
Data interpretation and reporting
Vendor and resource coordination
Clinical communication planning
Cross-functional collaboration
Attention to detail and compliance orientation

Work Environment/Physical Demands

Hybrid position with typical office-based demands.
Prolonged periods at a computer and occasional travel to clinics or vendor sites.

Required Education and Experience

Bachelor’s degree in Business, Healthcare Management, Operations, or a related field.
5+ years in an operations or clinic-support role, with at least 2 years of leadership experience.
Experience with process improvement, project planning, or systems implementation.

Preferred Education and Experience

Experience in a multi-site healthcare or clinical setting.
Familiarity with inventory and procurement tools (e.g., NetSuite).
Working knowledge of HIPAA and clinical compliance standards.
PMP certification or formal project management training is a plus.

We Offer

Medical (Employer supplemented), Dental, Vision
Parental PTO
Employer-paid short-term disability
Paid Time Off (PTO)
Long-Term Disability
FSA- Flexible Saving Account- Dependent Care
EAP- Employer Assistance Program
Continuing Education Reimbursement
Ongoing Teambuilding Events and Experiences
Continuing to enhance and enrich and formalize our employee recognition and rewards program
Generous discount on Options Medical Services and Products (40%)
Promotion and Career Growth Opportunities

Options Medical Weight Loss Jobs

Senior Manager, Business Operations and Clinic Communications