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The Specialty Sales Support role delivers advanced operational, analytical, and strategic support to the National Account Sales organization, serving as a key partner to National Account Sales Managers (NASMs) and the National Sales Manager (NSM) to ensure seamless execution of sales processes, enhanced client engagement, and improved operational efficiency. This position provides high level support for critical sales operations functions while proactively identifying process improvements, mitigating risks, and elevating the customer and dealer experience. Through sound judgment, technical expertise, and strong relationship management, the role acts as a vital bridge between Sales, Credit, Fulfillment, and other internal partners—advancing key business objectives, supporting organizational goals and risk appetite, and promoting a culture of operational discipline and continuous improvement.

Your Responsibilities

The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities.

Oversee and coordinate comprehensive Dealer Setup Packets with a high level of accuracy and process ownership.
Serve as a primary point of contact for NASMs and clients, managing and triaging inbound requests with professionalism, urgency, and strategic awareness.
Facilitate the intake, review, and routing of critical documentation—including funding materials, POI, and book outs—ensuring end‑to‑end process efficiency between clients, processing teams, and underwriting.
Review and maintain the no‑lien list, overseeing the Broker/FSP components and directing dealers to the appropriate NASM as required.
Utilize client interactions as consultative opportunities, educating partners on program structure, credit considerations, and value propositions to strengthen dealer relationships and drive growth.
Conduct thorough document reviews in coordination with customers to ensure complete and accurate application packages, minimizing rework and accelerating decision timelines.
Act as an operational liaison between Credit, Fulfillment, and Sales Support to improve communication flow, resolve issues, and support a frictionless client experience.
Contribute to broader team initiatives and departmental projects, providing expertise and supporting cross‑functional priorities as business needs evolve.
Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

SUPERVISORY RESPONSIBILITIES: Could manage a small team.

Minimum Requirements

High school diploma or equivalent; advanced training or coursework preferred.
Minimum of 5 years of Specialty Lending or related industry experience with deep understanding of indirect and brokered loan structures.
Demonstrated proficiency with Windows‑based applications and strong overall technical aptitude.
Exceptional organizational discipline, capable of managing multiple high‑volume priorities in a fast‑paced environment.
Superior written and verbal communication skills, with the ability to influence, educate, and build trust with internal and external stakeholders.
Strong collaborative mindset with proven ability to foster a high‑performance, customer‑focused team environment.
Proficient in evaluating policies, procedures, and operational guidelines to streamline workflows while maintaining strict adherence to risk mitigation standards

Sales Sales Operations Support

Total Base Pay Range 61,200.00 - 125,500.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Virtual, Florida 00000

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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Sales Sales Operations Support