Business Operations Manager - Regulatory Initiative

Our client is a global eCommerce marketplace and they are seeking a Business Operations Manager to support a global regulatory initiative that coordinates responses to evolving regulations impacting a large digital marketplace ecosystem.

Location: Downtown Toronto

Hybrid / in-office: 2 days per week

Contract: 1 year (with potential for renewal)

The role supports the Head of Planning & Operations and focuses on keeping complex, cross-functional programs running smoothly. This includes coordinating stakeholders, maintaining operational reporting, preparing leadership updates, and ensuring visibility into risks, dependencies, and progress across the initiative.

Key Responsibilities

supporting day-to-day operations of a large regulatory program and maintaining program plans and tracking systems
coordinating weekly team meetings, leadership updates, and action tracking
preparing materials for senior leadership reviews and executive briefings
partnering with cross-functional teams including Product, Legal, Finance, Marketing, Analytics, and regional teams
drafting and distributing regular program communications and reporting updates
supporting annual and mid-year planning cycles and consolidating inputs from program leads
assisting with financial reporting, forecasts, and impact assessments
helping prepare business cases, investment proposals, and initiative reporting
contributing to executive summaries, benchmarking research, and special strategic projects

Requirements

7+ years of professional experience in operations, program coordination, or business operations roles
strong experience managing cross-functional stakeholders and reporting cycles
excellent organizational and operational execution skills
ability to work across multiple workstreams in fast-moving and ambiguous environments
strong written communication and presentation development skills
comfort working with data, dashboards, and forecasting inputs
proven ability to support leadership teams with clear reporting and operational visibility

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Business Operations Manager