This internship role reports directly to our Vice President of Sales and provides hands-on exposure to real-world sales strategy and operations. Please note that this must be a credit-bearing internship formally registered with the candidate’s educational institution.

Job Responsibilities:

1.Sales Dashboard

Update monthly production data (Rooms, Revenue, Segment breakdown)
Refresh dashboard
Highlight anomalies for review (such as sales activities)

2.Ad-hoc Reporting

Extract data from CRM / reporting systems (Opera R&A)
Prepare summary tables and slides for review
Support CBRM and management reporting preparation
Sales productivity & incentive analysis

3.Project Support - Loyalty Programme Exploration

Provide coordination and support for the Loyalty Programme taskforce, including:
Consolidate and organise inputs from internal stakeholders and taskforce members
Maintain project documentation and track follow-up actions from meetings
Support coordination across departments involved in the taskforce

4.CRM & Systems Support

Monitor and track cluster-level compliance
Follow up on identified data gaps and corrective actions
Assist with annual database audit to ensure adherence to CRM SOP and data entry standards

5.Subscription & License Management

Maintain tracker of purchased vs utilised licenses
Notify clusters where utilisation exceeds allocation and advise on additional license purchase

6.System Support & Escalation

Escalate system issues or sync failures (Delphi / Chorus AI) to respective support teams
Monitor resolution and update stakeholders accordingly

7.CRM RFP (Preparation Phase)

Assist in RFP preparation with IT project manager
Track milestones based on high-level RFP timeline
Provide coordination support

8.Sales Incentives (Quarterly)

Consolidate cluster submissions
Validate production numbers against source reports
Flag discrepancies
Work with Finance team where required

Job Requirements:

Able to commit from April to Mid-October 2026.
Strong Excel & PowerPoint proficiency
Familiarity with BI dashboards (Power BI preferred)
Detail-oriented with strong accuracy control
Ability to coordinate across teams
Preferably familiar with Opera Reporting & Analysis tool
Preferably familiar with CRM systems (e.g. Delphi/Salesforce)

Far East Hospitality Management (S) Pte Ltd Jobs

Sales Operations Intern