Job Advert

At NFU Mutual North Shropshire we are seeking an experienced People Manager to oversee the day-to-day performance across our three site agency. This is a hands-on leadership role, sitting between office management and senior management, with responsibility for 12–16 staff across multiple locations.

Reporting into our Partners, you will ensure each of our three offices operates efficiently, compliantly and with a strong customer focus, while supporting and developing managers and teams to perform at their best.

Key responsibilities include:

Leading and line managing teams across our three sites
Ensuring consistent service delivery, processes and standards
Supporting our team with people matters, performance and absence
Overseeing workflow, resourcing and day-to-day operational issues
Acting as a key point of escalation for complex queries or challenges
Supporting compliance within an FCA-regulated environment
Working closely with the Agency Partners to improve efficiency and performance
You will play a key role in managing and embedding incentive schemes, ensuring they are clearly understood, fairly applied and used effectively to drive performance, engagement and consistent service delivery across the three offices

About you:

Proven experience managing teams within an insurance, financial services or a regulated environment
Comfortable overseeing multiple sites or teams
Strong people-management and communication skills
Organised, pragmatic and solutions-focused
Confident balancing hands-on involvement with oversight

What we offer:

Competitive salary and benefits
Autonomy to shape how the offices operate day-to-day
A collaborative, supportive leadership culture
Opportunities for development and progression
29 days annual leave (including bank holidays) increasing to 33 days with service
Free parking
Pension scheme
Family-first policies that prioritise work-life balance
Regular team events and activities
A comprehensive induction
No requirements to work weekends, evenings or bank holidays.

Location: We are a multi-site agency with offices in Market Drayton, Oswestry and Wem This role is hybrid with at least one day per week being based at each site and the option to work from home 1-2 days per week after probationary period is complete.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note, you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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Business Operations Manager – FCA Regulated Environment