Job Title: Head of Business Operations

Company: HTX Material Handling

Location: Houston, Texas

Reports To: Operating Partner

Position Overview

HTX Material Handling is seeking a highly capable, dependable and highly trusted Senior Operations Manager to act as the Operating Partner’s principal operational counterpart. This role is designed for a proactive leader who can operate with autonomy, sound judgment, and strong cross-functional influence.

The Senior Operations Manager will act as a critical bridge between departments, ensuring alignment, accountability, and operational efficiency across functions. While this role does not have direct reports, it carries significant decision-making authority and organizational influence.

In the absence of the Operating Partner, this individual will serve as their representative—acting as the voice of leadership to maintain continuity, uphold standards, and drive business priorities forward.

This role requires a highly execution-focused operator, responsible for driving accountability and ensuring that each department consistently delivers its roles, responsibilities, and performance expectations.

Key Responsibilities

Cross-Department Coordination

Serve as the primary liaison between Sales, Service, Parts, Rental, and Finance to ensure seamless communication and execution
Identify and resolve operational gaps, conflicts, and inefficiencies between departments

Execution & Accountability

Drive disciplined execution across all departments, ensuring alignment with company goals and partner directives
Hold teams accountable for fulfilling their defined roles, responsibilities, and commitments through consistent follow-up and performance tracking
Promote a culture of ownership, urgency, and results

Budget & Performance Management

Monitor and track performance against budgets across all key areas, including Sales, Service, Parts, and Rental.
Ensure each department is operating within targets and proactively address variances
Provide visibility and reporting to leadership on performance and risks

Operational Oversight

Oversee day-to-day operations to ensure efficiency, consistency, and alignment across the business
Track key performance indicators and escalate issues as needed

Decision-Making Authority

Exercise sound judgment in making operational decisions that impact workflow, customer satisfaction, and internal efficiency
Act with authority on behalf of the Operating Partner when appropriate

Leadership Representation

Represent the Operating Partner in meetings, communications, and strategic discussions when they are unavailable
Provide clear, actionable feedback and updates to leadership

Process Improvement

Identify opportunities to streamline operations, improve collaboration, and enhance customer experience
Support implementation of new processes, systems, or initiatives.

Accountability & Follow-Through

Ensure commitments made by Sales and Service teams are executed effectively
Hold teams accountable through influence, not direct authority

Qualifications

Proven experience in operations, project management, or a cross-functional leadership role (preferably in material handling, equipment, or service-based industries)
Strong understanding of both sales processes and service operations
Exceptional communication and interpersonal skills
Demonstrated ability to influence without direct authority
High level of discretion, professionalism, and trustworthiness
Strong problem-solving and decision-making abilities
Self-starter with the ability to operate independently in a fast-paced environment

Key Attributes

Strategic thinker with strong execution skills
Highly organized and detail-oriented
Respected presence across teams
Adaptable and calm under pressure
Trusted confidant and advisor to leadership

Why This Role Matters

This position is critical to ensuring alignment between revenue generation (Sales) and execution (Service and Operations). The Senior Operations Manager plays a central role in driving accountability, maintaining operational discipline, and ensuring the business meets its financial and performance commitments—enabling the Operating Partner to focus on growth and strategy with confidence.

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Head of Business Operations