Job Title: Operations Lead

Singapore SME | Family, Household & Service Operations (MEIDE)
Pathway to COO

We are hiring a Head of Operations to help build and scale a growing Singapore business serving households and families.

This is a hands-on leadership role for someone who is tech-savvy, operationally strong, systems-minded, and comfortable solving real ground-level problems. You should enjoy improving workflows, using digital tools to increase efficiency, and turning messy day-to-day operational issues into scalable processes.

You will work closely with the Founder / Director, with direct exposure to decision-making, business strategy, process design, service quality, and team coordination. For the right candidate, this role offers a clear growth pathway to COO as the business expands.

MEIDE is a Singapore business supporting households through cleaning, babysitting, and related family-support services.

All genders, ages, ethnicities and races are welcomed.

What you will do

Oversee and improve day-to-day operations across service delivery and internal coordination
Build, refine and enforce efficient workflows, SOPs and escalation processes
Identify operational bottlenecks and implement practical solutions using technology, automation and process improvement
Support service quality, customer experience, staff coordination and issue resolution
Work closely with the Founder / Director on execution, planning and operational scale-up
Help strengthen internal systems, reporting, accountability and business efficiency
Use Google sheets, docs, and spreadsheet formulas, CRM tools, chat tools, and automations to improve turnaround time

Who we are looking for

Strong interest or experience in operations, systems-building, process improvement or business execution
Comfortable using technology, digital tools and structured workflows to improve efficiency
Organized, proactive and able to work independently with ownership
Strong communication and coordination skills
Able to balance strategy with hands-on execution
Experience in family services, household services, service operations, customer operations, or SME operations is a plus
Interest in improving services for Singapore households and families is valued

How Much Is The Pay?

Base Salary: $3500 to $8000 per month

Currency: Singapore Dollars

$3,500 per month Starting
Aim to increase salary yearly based on performance
CPF contribution provided

Probation*

1 month probation may be required for junior candidates;
If on probation during the first month, including training: $1,600;
Not required for strong candidate profiles

Leave And Benefits

Annual leave provided in accordance with the Employment Act, with company policy to apply where relevant. Employees covered by the Employment Act are entitled to annual leave after at least 3 months of service, with 7 days in the first year and pro-rating where applicable;
Paid sick leave / medical leave provided in accordance with the Employment Act and subject to eligibility. Paid sick leave starts after at least 3 months of service and is pro-rated between 3 and 6 months.
Maternity, paternity, childcare and other statutory leave entitlements apply subject to Singapore law and employee eligibility
Guaranteed Bonus Benefits
Employees will receive the following bonus benefits:
Birthday bonus to celebrate their birthday each year
Festive season bonus during designated festive periods
Performance bonus as part of the company’s reward for contributions and work performance
Year-end bonus as an additional payout at the close of the year

Flexibility / Hybrid Work

Hybrid / work-from-home arrangements may be offered after probation, subject to performance and operational requirements
This role offers increasing flexibility as trust, ownership and capability are demonstrated

What Do I Have To Do During My Work?

Working Schedule

5.5-day work week with room for flexibility
Standard working hours: 9:00 AM to 6:00 PM
Flexible 1-hour lunch break
Expected total of 44 working hours per week
Weekend coverage of 1 Saturday or Sunday is required as part of the roster
Designed for candidates who value both structure and flexibility, with adaptable working days and hours depending on operational needs

Overtime / Work Beyond Contracted Hours

As this is a managerial role, statutory overtime provisions under Part 4 of the Employment Act generally do not apply to managers and executives; any additional compensation or time-off arrangements will therefore be governed by the employment contract and company policy.

Public Holiday Work

If work on a public holiday is required, compensation will be provided in accordance with the Employment Act and company policy, whether by additional salary payment or mutually agreed time off in lieu where applicable.

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Why join us

Meaningful work in a business serving households and families in Singapore
Opportunity to directly improve real-world service operations through technology, systems and execution
High ownership role with room to shape workflows, standards and operating structure
Direct mentorship and close collaboration with the Director
Strong learning curve across operations, process design, service management and business growth
Clear progression potential for a candidate who can scale with the business

Application Process

2 to 3 online interview / assessment stages
1 to 2 in-person discussions with the Director
Practical assessment may be included for operational and technology-related problem-solving

Equal Opportunity

We welcome applicants based on skills, experience, judgment and ability to perform the role. Recruitment and selection are merit-based.

What Type of Employment Is This?

Employment Type: Full Time Employment

Apply Immediately for this Role at: https://baby.meide.sg/operations-lead-for-meide-singapore/

Full Job details can also be found there at BABY.MEIDE.SG/OPERATIONS

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,500.00 - $6,000.00 per month

Benefits:

Cell phone reimbursement
Employee discount
Flexible schedule
Food provided
Gym membership
Parental leave
Professional development
Promotion to permanent employee
Work from home

Work Location: Hybrid remote in Singapore 141088

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