About You

Are you a highly organised coordinator who thrives in a fast-paced, performance-driven environment? Do you enjoy being at the centre of operations, keeping things running smoothly, solving problems, and supporting teams to deliver results?

We are looking for an Sales Operations Coordinator to play a key role within our Sales Operations team. Acting as the central point of support, you will help drive consistency, quality, and efficiency across sales processes, systems, and reporting.

This role requires someone with strong coordination and administrative experience, excellent attention to detail, and the ability to manage multiple priorities with pace and accuracy. You will be confident working with systems and data (including CRM platforms such as Salesforce), supporting reporting, and ensuring processes are followed and continuously improved.

You will work closely with a wide range of stakeholders, from sales teams to senior leaders, so strong communication skills and a proactive, solutions-focused mindset are essential. Above all, you will bring energy, organisation, and a commitment to delivering high standards in everything you do.

You will play a vital role in supporting the delivery of key business targets, ensuring operational processes run efficiently, audits are met, and teams are equipped with the tools and information they need to succeed.

Benefits of joining our sales team:

Financial:

Competitive Salary + Discretionary Bonus
Company Pension Scheme
Life Assurance
Professional Subscriptions paid for

Lifestyle/Health & Wellbeing:

24 days holiday (rising to 28) plus Bank Holidays (in lieu)
2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
Colleagues Benefit Booklet with a range of store offers discounts and promotions
On-site parking, Monday to Friday working pattern, 37 hours per week
Family Friendly Policies

Why Join McCarthy Stone

At McCarthy Stone, we are committed to delivering exceptional experiences for our customers and building high-performing, collaborative teams.

This role offers the opportunity to:

Play a key role at the heart of a commercial and operational function
Gain exposure to sales processes, systems, and performance reporting
Work closely with a wide range of stakeholders across the business
Develop your skills in coordination, systems, and operational delivery

What You Will Do:

Be the Operational Hub: Act as the first point of contact for the Operations Team, ensuring queries are handled quickly and effectively
Support Sales Processes: Assist in embedding and maintaining sales processes and systems, working closely with Sales Teams and stakeholders
Drive Quality & Compliance: Support audit preparation, assurance testing, and ensure accurate documentation and process adherence
Enable Team Performance: Provide cover and support across functions such as Part Exchange and Sales Coordination to maintain continuity
Manage Systems & Data: Support Salesforce updates, conduct UAT testing, and ensure data accuracy across systems
Own Reporting & Insight: Produce regular and ad-hoc reports to support decision-making and performance tracking
Coordinate Activity: Organise meetings, events, documentation, and operational logistics across the team

What We are Looking For:

Strong organisational and coordination skills, with the ability to manage multiple priorities
Experience in administration, operations, or coordination within a fast-paced environment
A confident communicator, able to work with a wide range of stakeholders
High attention to detail and a focus on accuracy and process compliance
Proactive and solutions-focused, with strong problem-solving skills
Comfortable working with systems and data (e.g. Microsoft Office, Salesforce or similar CRM)
Resilient, adaptable, and able to thrive under pressure

Ready to lead high-performing partnerships that do more than support sales - they drive results?

If you are a commercially focused leader who thrives on performance, relationships, and delivering impact, we want to hear from you.

Apply now and play a key role in shaping the future of retirement living with McCarthy Stone.

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2026 McCarthy Stone operates over 550 developments across the UK for more than 25,000 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2026 as well as making the Great Place to Work Wellbeing list!

At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy & Stone Jobs

Sales Operations Coordinator