Responsibilities

Oversee and manage day-to-day operations to ensure efficiency and productivity
Handle end-to-end process management, ensuring smooth workflow execution and optimization
Lead, mentor, and manage operations teams to achieve targets and maintain high performance
Act as a quick decision-maker in resolving operational challenges and escalations
Maintain quality standards for vendor profiles and ensure adherence to quality assurance processes
Implement and monitor quality assurance frameworks across operations
Demonstrate excellent problem-solving and decision-making abilities in daily operations
Manage vendor relationships and ensure effective coordination and service delivery
Leverage strong vendor management and customer support experience to enhance service quality
Coordinate closely with business teams to align operational activities with organizational goals
Develop, implement, and monitor operational policies and procedures
Analyze performance metrics and identify areas for improvement
Ensure compliance with company policies, industry regulations, and quality standards
Identify risks and implement mitigation strategies
Drive process improvement initiatives and automation where possible
Prepare reports and present operational insights to senior management
Assist in training new team members or vendor-facing staff on guidelines and best practices to improve quality.
Conduct regular audits of approved vendor listings to ensure continued compliance with platform standards.
Work closely with the vendor acquisition and support teams to drive quality improvement initiatives.
Maintain detailed records and reports, highlighting areas of concern or improvement.

Qualifications

Master’s in Operations Management, or related field
5–10 years of experience in operations or a similar role
Proven experience in team handling and process management
Strong vendor management and support experience
Excellent problem-solving and decision-making abilities
Strong communication and interpersonal skills
Attention to details and ability to manage multiple priority tasks.
Strong persuasive skills to convince potential partners to join our platform
Target focused individuals who are driven to achieve results.

Skills: strategic thinking,team handling,vendor relationship management,quick decision-making,leadership,analytical mindset,time management

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Manager/Senior Manager - Business Operations