Pop! Promos is looking for a Business Operations Specialist to support and optimize our CRM platform (SugarCRM), build automation that makes everyone’s lives easier and keep our data clean, organized and ready to drive smart decisions. This role will work closely with our Director of Business Operations to shape the systems that power our fast-growing company.

If you are a true problem solver that loves working with data and creating order behind the scenes and are energized by growing your career in a fast-paced, people-first, rapidly scaling company, this role is for you!

At Pop! Promos, we are an award-winning, growing company that creates on trend, full color promotional products that help brands stand out and connect with their audiences. Voted one of PPAI's 2025 "Greatest Companies to Work For" in our industry, we pride ourselves on our great company culture and strong values, propelled by our ambitious and forward-thinking team.

At Pop! Promos, we enjoy the flexibility of our hybrid policy, providing two work-from-home days a week!

What You’ll Do:

Maintain and optimize SugarCRM configurations, workflows, modules, automations and user permissions to boost performance and user adoption
Create and deploy new CRM features that support evolving business needs
Serve as the first point of contact for SugarCRM troubleshooting
Evaluate and optimize other business systems across the company identifying opportunities for automation and efficiencies
Collect, clean and analyze large datasets across multiple systems
Build reporting processes and dashboards that track KPIs, scorecards and operational metrics
Research and support the rollout of new tools that integrate with Pop!’s core platforms
Manage company hardware and troubleshoot basic technical issues

What we are looking for:

Bachelor’s degree in Business, Information Systems, Computer Science, or related field
3 - 5 years of experience supporting CRM and business systems
Hands-on experience with SugarCRM or other major CRMs (Salesforce, HubSpot, Dynamics 365)
Strong data analysis skills; proficiency in CRM reporting + Google Sheets/Excel
Experience with Looker Studio, Power BI, or similar reporting tools
Understanding of business process design, workflow automation, and systems integration
Ability to translate business needs into clear technical requirements
Solid problem-solving abilities and comfort working with large datasets
Strong communication skills and ability to collaborate across teams
Experience supporting end users and leading training

Why you will love it here:

Competitive base salary commensurate with experience
Comprehensive Benefit Package including health Insurance, dental and vision, short and long term disability, company paid Life Insurance and retirement plan with competitive company match
Paid time off, company holidays and flex holidays
Frequent company-sponsored team activities
Exceptional career advancement opportunities
Fun, dog friendly office
Summer Fridays

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Business Operations Specialist