GROUPS SALES AND OPERATIONS EXECUTIVE

LONDON — HYBRID | FLEXIBLE WORKING AVAILABLE

COMPETITIVE SALARY + BENEFITS

Groups Travel Sales & Operations Executive | Luxury DMC | London

Own the full lifecycle of bespoke group travel bookings across the UK & Ireland, from client relationships and itinerary design through to supplier negotiation and delivery.

▌ Do you?

Do you have hands-on experience managing group travel, incentives or complex itineraries — whether in a DMC, tour operator or luxury travel business — and genuinely enjoy the craft of building a programme from scratch?

Are you the kind of person who takes real pride in the detail — making sure every element is confirmed, every supplier is briefed, and every itinerary is delivered exactly as promised?

Do you feel confident being the main point of contact for clients, keeping everything running smoothly from first enquiry through to final delivery, however complex it gets?

Are you commercially minded — proactive about following up, converting business, spotting opportunities to upsell and always looking for ways to improve the itinerary and the margin?

Do you enjoy working closely with suppliers, negotiating rates, solving availability challenges and finding creative solutions when plans change at short notice?

If you’re organised, solutions-focused and thrive in a role that balances sales, operations and exceptional client service, this could be a great opportunity.

▌ Our Customer

Our client is a highly regarded luxury travel company specialising in bespoke inbound travel across the UK and Ireland. Working closely with international travel advisors and tour operators, they create tailored, high-end travel experiences that combine exceptional service with carefully curated itineraries — hotels, ground services and unique experiences — for discerning travellers.

They are now seeking a Groups Sales and Operations Executive to join their dynamic team. In this role, you will own the full lifecycle of group enquiries — from initial brief through to on-the-ground delivery — acting as a trusted partner to international clients while driving sales and maintaining the quality standards the business is known for.

▌ The Role

In this role, you will manage client enquiries end-to-end, creating tailored group travel experiences while driving sales and ensuring seamless delivery across every touchpoint.

– Respond promptly to enquiries, providing same-day acknowledgements and regular updates

– Act as the key client contact, managing relationships and resolving queries throughout the booking journey

– Create bespoke group itineraries aligned to client needs, budget and expectations

– Drive sales through proactive follow-ups, re-quotes and upselling opportunities

– Negotiate competitive rates with suppliers across hotels, ground services and experiences

– Source, book and confirm all travel components with suppliers

– Maintain accurate system records and keep all bookings up to date

– Reconfirm all services prior to client travel

– Manage invoicing in line with agreed payment terms

– Support wider teams, attend industry events and assist with out-of-hours cover when required

▌ Experience Required

– Experience managing group travel, incentives or complex itineraries in a DMC, tour operator or luxury travel environment

– Strong knowledge of UK and Ireland destinations and itinerary planning

– Highly organised with strong attention to detail and a high standard of accuracy

– Excellent client service skills with a proactive, above-and-beyond approach

– Confident negotiator with suppliers and clients alike

– Clear communicator with strong listening skills and a solutions-focused mindset

– Self-motivated team player who takes genuine pride in the work delivered

– Competent with Microsoft Office; Excel experience advantageous

– Quick to learn new systems; comfortable with day-to-day admin support

– Fluent English essential

▌ Benefits

– Hybrid working — flexible arrangement, London-based

– Competitive salary package

– Career development opportunities within a growing luxury travel business

– Supportive, collaborative team environment

– Opportunity to deepen destination knowledge across the UK, Ireland and beyond

▌ Frequently Asked Questions

What is the salary for a Groups Sales and Operations Executive in London?

The salary is competitive and will be confirmed at briefing stage. Ambitions Travel Recruitment will provide full package details to all shortlisted candidates. London-based groups and operations roles in luxury inbound travel typically range from £28,000–£38,000 depending on experience.

What does hybrid working look like in this role?

The role is London-based with a hybrid working arrangement. The specific office/home split will be confirmed during the briefing process. Ambitions Travel Recruitment will fully brief all shortlisted candidates before interview.

Do I need specific inbound or DMC experience to apply?

Experience managing group travel, complex itineraries or incentive programmes is required — whether from a DMC, inbound operator or luxury travel business. If your background is from a slightly different area of travel, Ambitions Travel Recruitment reviews every application personally and will assess your fit individually, with no automated screening.

What is the difference between a sales and operations role in group travel?

In this type of role, sales and operations are combined rather than split. You manage the full client journey — converting enquiries, building the itinerary, negotiating with suppliers and overseeing delivery — which gives you ownership of both the commercial outcome and the quality of the experience.

How do I apply through Ambitions Travel Recruitment?

Apply directly via this page. Ambitions Travel Recruitment reviews every application personally — no automated screening. You can also register at ambitionstravelrecruitment.com to be considered for future luxury travel roles.

Who are Ambitions Travel Recruitment?

Boutique headhunters specialising in luxury travel, hospitality, lifestyle and events — UK, South Africa, GCC, Asia and North America. Founded by Fi Morrison-Arnthal with 35+ years’ experience in the sector.

Click here to apply for this Groups Sales and Operations Executive job, which is being recruited by Ambitions Travel Recruitment, a boutique recruitment agency specialising in global luxury travel, hospitality, lifestyle and events roles, and known for sourcing hard-to-find talent.

▌ IMPORTANT

– If this role ticks your boxes and you’ve got the relevant experience, then click and apply

– If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now at www.ambitionstravelrecruitment.com

– Due to the volume of applications we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re very grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles

– Please visit our website www.ambitionstravelrecruitment.com for our full privacy policy, which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent

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