Director of Sales Operations

ElderLife Financial

Nashville/Hendersonville, TN

Overview

We are seeking a Director of Sales Operations who will serve as a strategic and hands-on leader responsible for driving efficiency, scalability, and performance across the sales organization. This role is first and foremost an operational leader focused on optimizing the sales process, building systems that remove friction, and embedding AI driven processes that accelerate revenue growth

You will partner closely with executive leadership to design and execute a high-performance operating model. The ideal candidate is deeply analytical, highly systems oriented, and experienced in transforming sales processes through automation, data, and intelligent tooling.

Key Responsibilities

Sales Operations Leadership and Process Excellence
Own and continuously improve the end-to-end sales process from lead intake through close and expansion
Identify inefficiencies, bottlenecks, and gaps, then implement scalable solutions that increase speed and conversion
Build and enforce standardized workflows that drive consistency across the sales team
Create operational rigor through forecasting, pipeline management, and performance tracking AI and Automation Strategy
Lead the integration of AI into the sales process to increase productivity and decision-making quality
Evaluate, implement, and optimize tools that enhance prospecting, qualification, forecasting, and customer engagement

Systems and Infrastructure

Own the sales tech stack including CRM, sales engagement tools, and analytics platforms
Ensure systems are clean, integrated, and aligned with business needs
Design dashboards and reporting that provide clear, actionable insights
Manage partner relationships and evaluate new technologies as needed
Data and Insights
Develop and maintain accurate forecasting models
Provide leadership with clear visibility into pipeline health, conversion rates, and revenue drivers
Translate data into insights that inform strategy and execution
Establish KPIs and performance benchmarks across the sales organization
Cross Functional Collaboration
Work closely with sales, marketing, finance, and customer success to ensure alignment across the revenue engine
Support go to market planning and execution
Drive communication and accountability across teams

Qualifications

7 plus years of experience in sales operations or revenue operations, with at least 3years in a leadership role
Proven track record of improving sales efficiency and scaling processes in a high growth environment
Strong experience implementing and leveraging AI and automation in sales workflows
Deep expertise with CRM systems such as Salesforce and modern sales tech stacks
Highly analytical with strong problem solving skills
Ability to operate both strategically and tactically

What Success Looks Like

A highly efficient and scalable sales process with clear visibility and accountability
Increased productivity per sales rep driven by improved processes and AI automation
Improved forecast accuracy and pipeline quality

What We Offer

We offer a competitive salary based on experience with a complete package of benefits including health insurance, 401(K) and flexible paid time off.

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Sales Operations Director