Job description

I am looking for a Chief Client Success Officer (global equivalent: Chief Sales Officer) — a key leadership role responsible for driving growth, client relationships, and sales performance across all channels.

In our organizational model, the role goes beyond traditional sales: it combines sales-driven discipline with client-centric logic, ensuring that product and brand strategies are transformed into measurable market results.

You will act as a strategic partner to Business Owners (SBU leaders), translating business goals into execution: from expanding coverage in Modern Trade and Traditional Trade to building Export and E-Commerce channels. This role is at the core of building a predictable, profitable, and scalable sales engine.

Industry

Food and Beverage Manufacturing

Employment Type

Full-time

Responsibilities

Design and lead the multi-channel client system (Modern Trade, Traditional Trade, Export, E-Commerce, HoReCa/Government).
Manage trade investments with ROI discipline: plan, allocate, and measure performance across categories and partners.
Ensure perfect execution at the point of sale — availability, planogram compliance, promo implementation, and SLA control.
Lead and develop high-performing field teams: structure, KPIs, knowledge transfer, and continuous training.
Implement client success tools: CRM, BI dashboards, SOP standards, visit checklists, and service workflows.
Drive the growth of Export and E-Commerce channels with clear operational models, KPIs, and scalable practices.
Partner closely with Business Owners (SBU) and Service Units (SU) to ensure alignment from strategy to execution.

Qualifications

7+ years of leadership experience in FMCG sales, client success, or commercial operations.
Proven track record in managing trade investments and achieving ROI-driven growth.
Strong expertise in multichannel execution (MT, TT, Export, E-Commerce, HoReCa/Government).
Experience in building and scaling field teams with clear performance management frameworks.
Strong analytical and strategic thinking skills, with ability to integrate BI/CRM tools into daily management.
Excellent communication and partnership skills, capable of working across functions and geographies.
Bachelor’s or Master’s degree in Business, Marketing, or related field.

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Chief Client Success Officer (Chief Sales Officer)