Primary Duties and Responsibilities

Lead the CX team to support CX strategy and deliver Oracle applications such as CPQ and PRM
Coordinate with other workstreams within the CX department and other Enterprise Solutions (ES) teams to build a scalable and supportable platform for businesses to document customer interactions
Collaborate with the CX Scrum Master, Delivery Manager and Technical Manager to ensure the delivery of the solution is in line with documented expectations
Work closely with the PMO to ensure a predictable positive outcome in Tier 1 project delivery
Responsible for overseeing the software development aspect of our lifecycle for these apps, including development and management of changes across the enterprise for CPQ and PRM applications. The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs
Manage the efficient development and testing of Approved Backlog tickets to be worked on for the identified release cycle
Identify Blockers and effectively move tickets through the development process
Manage the development of identified change and ensure the delivery of quality, supportable systems on-time
Leverage existing and emerging technologies to improve operational efficiencies and effectiveness

Minimum Qualifications/Experience

Bachelor's degree in Computer Science, Engineering, Information Systems, or related discipline
Big Machines (Oracle CPQ Cloud): 5-7 years’ experience
Working knowledge of Oracle PRM
Experience with Agile, Iterative cycles (Sprints, Kanban)
Experience with Oracle EBusiness suite, Oracle PRM, Oracle Sales Cloud integration

Additional Desirable Attributes

Oracle Cloud Fusion certification(s) strongly preferred
CPQ certification(s) strongly preferred
Knowledge of typical Sales model, a plus
Experience with other non-Oracle CX applications like MSFT D365, Adobe Magento eCommerce, ERPs like JDE or Oracle ERP Cloud, a plus
Experience working in the Oil & Gas industry preferred

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